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Windows 10 Camera Not Working - How to Fix

By Carrie Murray, Monday, January 07, 2019

Many people reported that the integrated camera of their laptops or external webcam such as Logitech, Alienware stopped working after Windows 10 update. In some cases, the camera can't start with the error codes 0xA00F4244(0x200F4244) or 0xA00F4246 , or shows an image with a grey background and a white camera with a cross through it. Also, there are users who get the error code 0xA00F4243(0xC00D3704) because "it looks like another app is using a camera already."

This post is going to show you how to fix why Windows 10 camera is not working in various situations, including Lenovo camera, Acer, Dell, Asus webcam that is not working. Hope you can find the solutions that work for your built-in or external camera.

Replace Built-in Camera App with Another Webcam App

You may find that after Windows 10 update, your laptop camera can work with Skype and other camera app, but not the built-in Camera app of Windows 10. It is a good idea to use a third-party webcam application to replace the Camera app. FonePaw Screen Recorder is recommended.

The recorder enables you to not only take photos or record videos with webcam, but also record screen activities with audio and webcam on your Windows PC. Gameplay, demonstration videos, streaming videos and audio, etc. can all be recorded.

Download Download

Step 1 Run FonePaw Screen Recorder. Toggle on Webcam button.

Step 2 To take photo of whatever in front of your laptop camera, click Take Photo.

Take Photos with Webcam

Step 3 To take video with the camera on your computer, click Rec button start capturing video. It can capture system sound and microphone voice at the same time.

Record Video with Webcam


Can't Find or Start Your Camera(0xA00F4244 or 0x200F4244)

As the error message suggests, Windows 10 camera can't be found or started probably because it is blocked by antivirus service or the webcam driver is outdated. Here are a few things you can try to fix the Windows camera that is not working.

Windows 10 Camera Error 0xA00F4244

Allow apps to access your camera

After updating Windows 10, some apps may don't have access to your camera, thus the apps can't find or start the camera.

Step 1 On your computer, click the Start button, and then select Settings > Privacy > Camera.

Step 2 Toggle on the button for Allow apps to access your camera and select the apps that can access the camera.

Camera Privacy Settings

Press F8

It is still not clear why it works but some users found that Windows camera started to work after pressing the F8 key. The F8 method doesn't alway work, but it is a trick that is very simple to try.

Reset camera app on Windows 10

Reseting camera app can fix system glitches that may make camera not working on Windows 10 and give the app a fresh restart.

Step 1 On your PC, go to Settings > Apps > Apps & features > Camera.

Step 2 Select Camera app and click Advanced options.

Step 3 Click Reset.

Reset Camera App

Check Microsoft webcam driver

It is likely that there is a problem with webcam driver that making Windows 10 cameranot working. So have a look at the webcam driver first.

Step 1 Open Device Manager.

Step 2 Navigate to Imaging devices.

Step 3 Right click your webcam driver and select Properties.

Imaging Devices Properties

Step 4 Under the Driver tab, click Driver Details and see if there is a stream.sys file. If there is, your webcam is outdated and cannot work with Windows 10. You have to get a new webcam.

Driver Details

Roll back or update webcam driver

If there is no stream.sys in your webcam driver, the webcam is workable but you have to update or roll back the webcam driver.

Step 1 On the Device Manager, find your webcam driver.

Step 2 Right click on it and select Properties.

Step 3 Click the Driver tab. If there is Roll Back Driver option, click it to get the driver to an older version.

Step 4 If there is no Roll Back option, click Uninstall > Delete the driver software for this device. After deleting, go back to Device Manager, click Action> Scan for hardware changes and reinstall the webcam driver.

Roll Back Driver

Restart the computer for the change to take effect.

If there is no imaging device or intergrated camera in Device Manager, you may want to scan for hardware changes to reinstall the driver. Also, if none of the methods above work, check if there is antivirus software enabled, if there is, temporarily disable it and see if the camera is working when antivirus software is disabled.


Fix Windows 10 Camera Not Working(Error 0xA00F4246/0x887A0004)

After installing a new Windows 10, the camera app stops working with the error 0xA00F4246(0x887A0004). To fix this error, you can try:

  • Reset camera app in Settings > System > Apps & features.

  • Check Privacy in Windows Settings and make sure you have allowed Camera app and other apps to use the camera.

  • Run Hardware and Devices troubleshooter: right click Start menu > click Search > enter Troubleshooting > open the tool and click Hardware and Devices. Run this troubleshooter.

  • Reinstall or update webcam driver. Open Device Manager, select Imaging Devices or Integrated webcam. Update the driver. If there is no update available, delete it and reinstall the driver.

If none of the methods above, you can try to fix integrated or external camera that are not working by adding a new registry value.

Step 1 Open Registry Editor. Press Windows + R to open Run window. Type regedit and hit Enter.

Step 2 Click HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation >  Platform.

Step 3 Right-click on the empty space under Platform, click New > DWORD (32-bit) value and create a new value named EnableFrameServerMode.

Step 4 Double click EnableFrameServerMode value and enter 0 into its Value data. Click OK.

Create A New Value

Restart your computer and you'll find the camera starts working again after restart.


Fix Windows 10 Camera Not Working(Error Code 0xA00F4243)

After Windows 10 update, you can't use the Camera app or apps like Skype with your laptop built-in camera because the error 0xA00F4243 that says: Close other apps. It looks like another app is using the camera already.

Windows Camera Not Working Error 0xA00F4243

If you are dealing with a camera issue like this, try the following solutions.

Disable apps that use the camera

Step 1 Go to  Settings > Privacy > Camera.

Step 2 Toggle off all apps that are allow to use the camera.

When you open an app that needs to use the camera, it will ask for your permission. In this way, you can start camera without another app is using the camera.

Check Task Manager

Step 1 Right click on the empty space of toolbar and select Task Manager.

Step 2 When Task Manager is open, check Processes and close the apps that may be using your camera.

Task Manager

Other users suggested that if you find services like Intel(R)RealSense(TM)Depth camera Manager Services is stopped under the Services tab, run the services and the camera will start to work.

Reset or reinstall camera app

First, go to Settings > Apps & feature > Camera > Advanced and click Reset to reset the app. If the camera is still not working after the reset, you can reinstall the app.

To uninstall Windows' default applications like Camera, you need to use PowerShell.

  • Run Windows PowerShell as adminstrator.

  • Enter the following command: Get-AppxPackage *Microsoft.WindowsCamera* | Remove-AppxPackage. Hit Enter.

Windows PowerShell

The Camera app is uninstalled. You can reinstall it from Microsoft Store.

Update camera driver

The error 0xA00F4243 can be triggered by outdated or corrupted camera driver.

That's why you should update the camera driver to get the Windows 10 camera working again.

  • Open Device Manager > Imaging devices.

  • Right click the driver of your webcam and select Update Driver Software. Follow the on-screen instruction to update the webcam driver.


Hope your Windows 10 camera is working now. If not, describe your problem below.

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