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WhatsApp Video/Voice Call No Sound - Solved

By Lois Green, Thursday, March 15, 2018

"In WhatsApp video call my friend can't hear me!"

—an upset WhatsApp user

Having WhatsApp video call voice problem? WhatsApp video call has no sound? Don't panic! This article gives you seven easy and practical ways to troubleshoot WhatsApp video call voice problem.

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Make Sure Network Condition is Good

The first thing you should do is to make sure network condition is good since you make voice/video call via internet. When using WIFI, make sure that you are within the range of the router. If the signal is missing, try restarting your router or modem, unplug it, then plug it back in.

Network Settings

Restart iPhone/Android

Have you tried to turn it on and off again? Ok, well, the button on the side, is it... Just kidding. But a restart does work sometimes. If you don't know how to restart your device, follow the guide.

For iPhone X:

♦ Press and hold the Side button and either volume button until a slider appears.

♦ Drag the slider to turn off your iPhone X.

♦ After your iPhone X turns off, press and hold the Side button again until you see the Apple logo.

iPhone X Restart

For iPhone 8 or earlier:

♦ Press and hold the Top (or Side) button until the slider appears.

♦ Drag the slider to turn your device completely off.

♦ After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo.

For Android:

The way to restart your device can be different. Usually press and hold the power button until you see a Restart button displayed on screen, then tap it.

Reset Network Settings

If your device couldn't connect to Internet while other devices can, reset network settings.

For Android: Tap "Network Settings Reset" under Settings – Locate – Backup & Reset.

Android Samsung Reset Network

For iOS:

Tap "Reset Network Settings" under Settings – Generals – Reset.

iOS Reset Network

Grant Access to Camera and Microphone

When making video/voice call on WhatsApp, the app will ask for access to camera and microphone; if you unable it by accident, WhatsApp can't use your camera and microphone thus your call won't have any video or sound. Enable "Camera" and "Microphone" under Settings > Permissions > WhatsApp. Notice that it works for both Android and iOS.

Android WhatsApp Permissions

Clear Cache on WhatsApp (Android Only)

Sometime WhatsApp video call voice problem can also be solved by clearing cache data and restart device. Since you begin to use WhatsApp, it downloads all kinds of data and media to your phone; and when any of the downloading is in error, the app can be misbehaving and cause audio not playing on WhatsApp. 

Clear cache data doesn't take much time or cause any data loss, just Open Settings > Apps > WhatsApp > Storage, and tap on "Clear Cache".

WhatsApp Clear Cache

Update or Reinstall WhatsApp

When you tried ways to fix WhatsApp audio not playing problem but none of them works, try update or reinstall WhatsApp.

Update WhatsApp

Download the latest version from Google Play/Apple store or WhatsApp official website.

Reinstall WhatsApp

This is the most radical solution but it also leads to data loss. Make sure that you have a backup of your chat history. You can go to WhatsApp > Settings > Chats > Chat backup > Back Up.

If you need to backup WhatsApp on iPhone, you can also rely on FonePaw iOS Data Backup & Restore, a powerful tool to backup WhatsApp messages, WhatsApp media files, contacts, photos, videos, music, etc.

iOS Backup WhatsApp

Just follow these steps to have a nice backup on PC:

 Connect your phone to PC;

 Open iOS Data Backup & Restore and click "iOS Data Backup";

 Select what you what to back up, then backup will be done quickly.

Try it now.


All the above are the feasible ways to troubleshoot WhatsApp video call voice problem. Does this article help? Welcome to share your comments below!

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