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Move to iOS Not Working or Get Stuck, How to Fix?

By Carrie Murray, Tuesday, June 25, 2019

"I have a Pixel phone and want to transfer all data from it to a new iPhone XS. I have tried move to iOS and it is not working. What to do?"

Move to iOS is Apple's solution to help Android users to migrate data to a new iPhone, iPad, but some users just can't get it to work like the case described above.

When a user complains that Move to iOS app is not working, it could mean that Move to iOS is stuck in transferring the Android data or the transfer is stopped by errors such as "could not communicate with device", "unable to migrate".

In this post, we'll cover all Move to iOS not working situations and how to solve the problems to get your Android data successfully transferred to your new iPhone, iPad.

If you find Move to iOS app too frustrating to use, you can adopt a more reliable method to migrate data from Android phone to iPhone - FonePaw DoTrans transfers photos, videos, contacts, messages, music between Android and iPhone via a USB cable, which is quicker and more stable.

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Move to iOS

Move to iOS error: Could not communicate with device

After entering the code from iPhone on the Move to iOS app for Android, the Android phone keeps showing "connecting to iPhone" and ends up with the error that says "could not communicate with device". The error keeps popping up, making it impossible to connect the Android with the iPhone to begin data migration.

Could Not Communicate with the Device

There is a network error on Android phone so that it could not communicate with the iPhone. Here are some fixes you can try to fix the connection error.

Turn off the cellular data

Some users found the error is gone after the mobile data is turned off on the Android device.

Switch on and off Airplane Mode on Android

Switching the Airplane Mode on and off helps to restart the network. After the Wi-Fi is re-connected, try to connect to the iPhone again.

Turn off the troublesome network settings

Sprint Connections Optimizer or the Smart Network Switch on your Android phone make it unable to communicate with iPhone. You can go to Settings > Connections > More Networks > Mobile Networks and uncheck the connections optimizer. And go to Wi-Fi settings and if there is the Smart Network Switch option, turn it off. Then reconnect the Wi-Fi on Android and try again. 

Turn off Sprint Connection Optimizer

If the "could not communicate with device" error persists, switch to a USB method to transfer contents from Android to iPhone.


Move to iOS error: Unable to migrate

"I am trying to move content from my old Samsung to the new iPhone with the Move to iOS app. When the transfer reaches 40%, there is an error pops up: 'Unable to migrate, try again later'. Any fix?"

If you also get the "unable to migrate" error when using Move to iOS app, the following are some tricks you can try.

Check the system compatibility. Make sure that your iPhone is on iOS 9 or later and your Android device runs on Android version 4.0 or later.

Put the iPhone and Android device under the same Wi-Fi network. Turn off cellular data. 

Restart the two devices and try again.

Put the Android device in Airplane mode.

Turn on Airplane Mode

Turn off all apps and notifications that might interrupt the transferring on your Android phone. For example, turn off auto-update in Google Play, notifications from WhatsApp, Facebook, etc. The transfer will be interrupted if you use other apps or get a phone call on the Android device. 

Turn off settings like the Sprint Connections Optimizer or the Smart Network Switch that affect your Wi-Fi connection on Android.


Move to iOS gets stuck in transferring data or moving items into place

Some users didn't get any error, but the Move to iOS app is stuck in transferring data or after the transfer is completed, it gets stuck at "Moving items into place" for hours.

Move to iOS Stuck

So how long does Move to iOS take to complete data migration from Android to iPhone? Depending on the size of Android data you need to transfer and the network status, it could take several minutes to more than 10 hours for Move to iOS to finish the data transfer.

Therefore, when Move to iOS app takes forever to transferring data or moving items into place, you may just leave the devices to themselves until the transfer complete. During the process, you should plug the Android and iPhone into power and make sure the two devices are not in cases and right next to each other.

Also, you can restart the devices and try again. According to the experiences of some users, Move to iOS will eventually work after multiple attempts. And when attempting to transferring data via Move to iOS, do not let other apps and notification interrupt the transfer. And turn off mobile data on Android. Switch off network options including Sprint Connections Optimizer or the Smart Network Switch.


Move to iOS alternative: transfer files via USB

If none of the tricks above can get Move to iOS to work for you, forget about the app and find other ways to migrate data to iOS devices. There are still many ways to move files between iOS and Android systems. Moving data via USB connection with FonePaw DoTrans is one of the easiest ways.

Just plug both your Android devices and iPhone to your computer. DoTrans will show all contents on both devices and let you select the data to transfer. 

Connect iPhone to DoTrans


Once you have selected all the needed data, just click Export to Device and select the target iPhone to get the Android data transferred to the iPhone.

Transfer Android Data to iPhone 


It's easy and won't have to erase contents on your iPhone. More importantly, there won't be any network connection issues that you may have with Move to iOS app.

Photos, videos, music, ringtones, messages, contacts, etc. can all be transferred from the old phone to the new iPhone. Moreover, DoTrans can be used to migrate data between mobile devices to PC, Android to Android, iPhone to iPhone/iPad and more.

It is free to download now. Give it a try.

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