Recovery & Repair
Data Transfer

WhatsApp Extractor: Get Chat History from a Damaged Samsung

author Emily Watson
date Wednesday, March 29, 2017

We chat, we share, and we make memories with friends on WhatsApp. However, shits happen that our devices might get damaged/broken due to any reason. What's worse, it might lead to data loss of valued content like WhatsApp chats. What to do then? It must have been such a trouble for those who run into this situation. To address such an issue, please learn the following workarounds and set yourself free from trouble.

Method 1: Try Restoring WhatsApp Content with Professional Tool

Broken Android Phone Data Extraction is a newly unveiled feature rolling out in Android Data Recovery (opens new window). With a high success rate, it has been helping our customers restore significant data from damage devices. To learn your way around this new function, please move your mouse and read on.

Note that this feature is exclusive to Samsung devices so far and more models of brands will be available in the near future.

Free Download Buy with 20% off

Supported Devices:

  • Samsung Note3/Note 4/Note 5;
  • Samsung Galaxy S4/S5/S6;
  • Samsung Galaxy Tab Pro 10.1;

Related Situations:

  • Broken Screen
  • Black Screen
  • Non-responsive Screen
  • Stuck in Starting Loop
  • Stuck in Download Mode
  • Stuck in FoneGo interface
  • Others

Steps to Retrieve WhatsApp Chats from a Damage Device

Step 1. Get Ready with Broken Android Data Extraction

Where there is Broken Android Data Extraction, there is a way. Please download the software to give it a go. Then, launch the software and select "Broken Android Phone Data Extraction" on the left panel. There are two option for different cases, please read the explanation. In your case, you should do the upper option and click "Start" to proceed.

Android Data Extraction

Step 2. Select and Confirm Device Info

Now, please connect your Samsung to the tool and choose the "Device Name" & "Device Model" from the list (You can check the related info in "Settings" > "About device"). Then, read through "the disclaimer" before you click "Confirm" to go on.

Note that if you cannot find the model of your device, please click "No my device in the list" and submit your model information. I'm sure it will be supported before long.

Confirm Device Info

Step 3. Enter Download Mode and Get it Fixed

On the following interface, you will be asked to put your device into "Download Mode (opens new window)" so that the software is able to download repairing package for your damaged device. When in, click "Start" to continue.

  1. Power off the phone.

  2. Press and hold the "Volume Down", "Home" and "Power" buttons at the same time.

  3. Press the "Volume Up" to enter Download mode.

Enter Download Mode

Now, the software will automatically download the recovery package and repair your device. So please wait till it's done. The interface will show you how the process goes. After done, the software will scan all the content stored on your phone out.

Download Recovery Package

Step 4. Restore WhatsApp Data to Computer

When the scanning is complete, please tick up "WhatsApp" and "WhatsApp attachments". (Also, you can select other desired data) Click "Recover" and select a place to export and store those files on your computer.

Note that if you don't want to perform data recovery, please click "Exit recovery mode" on the lower left side.

Restore WhatsApp Data

Method 2: Directly Retrieve WhatsApp Chats on Another Phone

If your device is too damaged to repair, you might have to switch to a new phone. Even though, you can restore WhatsApp history if you have backed up WhatsApp in advance. No idea? Please follow the guide.

Step 1. Download and install WhatsApp from Google Play Store.

Step 2. Launch the app and tap "AGREE AND CONTINUE".

Step 3. Select "Allow" to permit WhatsApp to use contacts and media.

Step 4. Enter country code and phone number, then tap "NEXT" to go on and "OK" to confirm.

Step 5. Allow WhatsApp to access SMS messages and verify your phone with a 6-digit code.

Step 6. WhatsApp will automatically look for backups. Please tap "RESTORE" to restore messages on your account.

Step 7. When done, please tap "NEXT" to edit your profile info.

Note that when it initializes your WhatsApp, you will be asked to set up Google Drive backup. Please do finish the settings.

Restore WhatsApp Data

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Here you go. You can easily get your WhatsApp data back without a hitch. Bette yet, more can be recoverable if you try the first method. On the safe side, I'd suggest you to do a regular backup from time to time.