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Solved - ″You don't have permission to save files in the location where screen shots are stored″

By Carrie Murray, Tuesday, December 25, 2018

You can easily take a screenshot on a Mac by pressing CMD + Shift +3 or 4. However, some users can't save screenshot on Mac because a message pops up and says:

"Your screenshot can't be saved. You don't have permission to save files in the location where screen shots are stored."

You Don't Have Permission to Save Files in the Location Where Screen Shots Are Saved


Why can't you screenshot on the Mac? What does it mean that you don't have permission? This message is often triggered when the folder that saves your screenshots on Mac has a permission issue. But in some cases, the "screenshot can't be saved" error is triggered by a glitch on Mac system. Here are a few tricks you can try to fix the screenshot saving problem.



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Capture Screenshots with FonePaw Screen Recorder

If you can't save screenshot because your Mac says "you don't have permission to save files in the location where screen shots are stored" while you need to take a screenshot immediately, you may use FonePaw Screen Recorder to capture a screenshot on Mac right away.

Step 1 Download the program on your Mac.

Download

Step 2 Run FonePaw Screen Recorder. Adjust the blue dashed line to fix the area that you want to capture.

Take Screenshots with FonePaw


Step 3 Click the camera icon to capture a screenshot. The screenshot will be saved in the location that you have selected in Preference > General.

Screenshot Saving Path


Apart from taking screenshot, you can also record Mac screen with audio by using FonePaw Screen Recorder.


Restart Your Mac Computer

Sometimes, there is a glitch on the macOS that making Mac think you don't have permission to save files in the location where screen shots are stored. So a simple trick is to give your Mac a reboot - simply turning the computer off and on again.


Check the Location Where Screen Shots Are Stored

If your screenshot still can't be saved after a system reboot, it is possible that there is a permission issue with the default folder that is used to save screenshot.

To find out the location where screen shots are stored, you can perform a Terminal command.

Run Spotlight, enter Terminal to open the Terminal window. You can also go to Finder > Applications > Utilities > Terminal. Type the command as follows: defaults read com.apple.screencapture location. Hit Enter key on the keyboard.

You should get the result such as "/Users/default/Desktop", which indicates that the location to save your screenshot is desktop.

Find the Default Location to Save Screenshot


Tip: If the defaults read com.apple.screencapture location command returns with the result: defaults delete com.apple.ScreenCapture. It means that your screenshots should be saved in the Desktop by default, but with incorrect permissions or Access Control list entries.

After confirming the location to store the screenshots on your Mac, you can try one of the following tips to fix the screenshot stored location permission issue.

Reset the location to store screenshots

On the Terminal window, enter a command line to decide the location where the screenshot are stored. For example, to save screenshots in the Desktop folder, enter the line:

defaults write com.apple.screencapture location ~/Desktop and click Enter.

Then enter the line: killall SystemUIServer and hit Enter, which will restart the menu bar and tell your Mac to accept the change to save your screenshots on Desktop.

Reset the Default Location to Store Screenshot


Now capture a screenshot and see it can store the screenshot without the error "you don't have permission to save files in the location where screen shots are stored."

Fix user account that is not default

If the user account that you are using is not named as default, you can enter the command line as below in Terminal:

defaults delete com.apple.ScreenCapture

Then restart your Mac. This should stop the screenshot can't be saved error.

Set User Account As Default


Unlock the Folder Where Screenshots Are Saved

You can know which folder the screenshots are stored with the command line defaults read com.apple.screencapture location. Now you need to see if the folder is locked and if your user account have read and write access to the folder.

Step 1 Open Finder, right click the default folder to store screenshots on your Mac, for example Desktop.

Step 2 Select Get Info > General.

Get Info of Desktop Folder


Step 3 If Locked is checked, uncheck it.

Step 4 Then unfold Sharing & Permission, make sure that the user account you are using can read and write the folder.

Unlock Folder


If Screenshot Can't Be Save When A Browser Is Running

Some users found that if a browser, such as Firefox, is running, they can't save screenshots. In those cases, the error that says "you don't have permission to save files in the location where screen shots are stored" is caused a program called Trusteer Endpoint Protection(Rapport), which is recommended by some banks to fight fraud and theft in online transactions. The Rapport program probably is set to block screenshots. To stop the conflict,

  • Open Trusteer > Console.

  • Navigate to Block Screen Capturing. Choose Never.


These are all the tricks you can use to stop the "you don't have permission to save files in the location where screen shots are stored" error. If you have other questions, leave it in the comments.

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