Device Is Unreachable in Copying Files from iPhone/Android

by Carrie Murray, Thursday, February 13, 2020

This article will show you how to fix Windows 10/8/7 show "device is unreachable" error when copying files or folders from iPhone/Android. To fix iPhone device is unreachable, go to Part 1. If your computer shows "the device is unreachable" for Android, jump to Part 2 for its solutions.

Part 1 Fix "The Device Is Unreachable" for iPhone

When importing photos or videos from iPhone 6/7/8/X/XS/XR to PC, the PC reports: "the device is unreachable." Some users just got the error message when copying certain photos or videos from iPhone to PC, while others can't import any photo or video to PC because the device is unreachable. The error can be fixed with the following tips.

The Device Is Unreachable iPhone

# Import Photos/Videos from iPhone to PC with FonePaw DoTrans

If you cannot import or copy photos or videos to PC in Windows Explorer because the device is unreachable, you can download FonePaw DoTrans to transfer files from iPhone to PC. FonePaw DoTrans (opens new window) enables you to import photos, videos, contacts, audios, messages from iPhone to PC. More than that, it can transfer files directly from one iPhone/iPad/iPod to another, from computers to iPhone/iPad/iPod.

Step 1 Install FonePaw DoTrans on PC and open it.

Step 2 Connect your iPhone to the PC via USB cable.

Step 3 When DoTrans detects your iPhone, you can see all the contents of your iPhone on PC. Select photos, videos you want to import and click Export to PC. Then photos and videos will be copied to the PC without the error "the device is unreachable".

Export to PC

Video Guide: How to Move Data to Unreachable iPhone/Android

# Choose to Keep Originals for Transfer to Mac or PC

Windows PC might shows "the device is unreachable" when you try to copy 4K videos or HEIC photos from iPhone 7/8/X/XS/XR to PC. In such cases, the iPhone videos or photos cannot be imported because of incompatibility issue. You can easily stop the "device unreachable" issue by changing a setting in your iPhone.

Step 1 Open Settings on your iPhone.

Step 2 Tap Photos. Scroll down to the bottom and find the section: Transfer to Mac or PC.

Step 3 If you have chosen Automatic, tap Keep Originals. By choosing Keep Originals, when transferring photos or videos to PC or Mac, iPhone won't check compatibility of the files in the target PC or Mac and thus the unreachable device error won't be triggered.

Keep Originals When Transferring to Mac or PC

After choosing Keep Originals for transferring to Mac or PC, re-connect your iPhone to PC and see if you can import photos or videos now.

# Use USB 2.0 Port

If you are plugging your iPhone into PC via USB 3.0 port, change to USB 2.0 port. Some users found that iPhone "the device is unreachable" is gone when using USB 2.0 port. In fact, when troubleshooting iPhone driver(Apple Mobile Device USB Driver (opens new window)) in Device Manager, these users got the report that said: "Apple Mobile Device USB driver is an older device and might not work with USB 3.0, Plug the device into an available USB 2.0 port." So iPhone is unreachable probably because the driver is not working with USB 3.0.

USB 3.0 vs USB 2.0

# Avoid Copying Files in a Large Batch

The PC could show "the device is unreachable" when you are copying lots of photos or videos from iPhone to PC at a time. You may find the unreachable device error gone when you import photos or videos one by one.

# Enable Photo Sharing

It may sound ridiculous, but some users fix "the device is unreachable" error by enabling Photo Sharing in Settings > Photos. Also, it is recommended to enable My Photo Stream and iCloud Photo Sharing in Photos.

Photo Sharing

If your computer still shows "the device is unreachable" when importing iPhone photos or videos, get a new USB cable to see if the original cable is faulty. And if you have some large-sized videos that cannot be imported from iPhone to PC, try to use FonePaw DoTrans (opens new window), which can help you transfer iPhone contents to PC without errors.

# Rename the Troublesome Files/Folders

If the name of a file or folder is too long, it can also cause trouble in copying it from iPhone to a computer. Rename the file and try to import it to the computer again.

Also, some users find that a long file path can lead to "the device is unreachable" error. Try to copy the photo or video to the home directory of the iPhone, that is the DMIC folder. Then import the photo or video from the iPhone DICM folder to the computer. See if the device unreachable error stops in this way.

Part 2 Fix "The Device Is Unreachable" for Android

The error 0x80070141: the device is unreachable is not exclusive to iPhone. Some Android devices, such as Samsung Galaxy, Lenovo, can't import files to PC as the message pops up: the device is unreachable. You can try the following methods if an Android device is unreachable.

Android The Device Is Unreachable

# Connect Android Phone as Media Device

After your Android device is connected to PC, open the phone, go to Settings > Storage and tap Connect as a Media Device(MTP) instead of Camera (PTP).

MTP Connection

# Run Hardware and Devices Troubleshooter

Your Android device is unreachable probably because there is an issue with the USB driver of your Android device. You can run hardware and devices troubleshooter on Windows to fix any possible issue with drivers. Press Windows + S to open the search bar, type Troubleshooting to open the troubleshooter tool. Find "Hardware and Devices" and select it. Run the troubleshooter. After the troubleshooting, try to copy files from your Android phone again.

# Reinstall USB Driver

You can try to reinstall USB driver of your Android device to re-establish its connection with PC. Open Device Manager, find the USB drive for your Android phone, click Uninstall. After that, re-plug your phone to the computer and a new driver will be installed.

Tip: If your Android is unreachable, you can use FonePaw DoTrans (opens new window) to copy your Android files to another device or PC. The process is the same as doing with iPhone in Part 1.

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