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Fixes to WhatsApp Audio Not Playing Issue

By Lois Green, Friday, March 16, 2018

With WhatsApp people can send and receive messages, calls, photos, videos, documents, and Voice Messages with their friends, family, and other people they know. However, some people complain that WhatsApp video has no sound on Android/iOS; when playing a video on WhatsApp, there is no sound. How to fix WhatsApp audio not playing? This article will give you some advice.


How to Record WhatsApp Calls on iPhone and Android

How to Recover WhatsApp Messages on Android

Top 3 iOS WhatsApp Transfer, Backup & Restore 

Tools iOS WhatsApp Backup Restore without iCloud

Disable Do Not Disturb to Make It Unmute

Do Not Disturb for Android/iPhone is a feature to silence all notifications during your sleeping time when you don't want to get disturbed and interrupted. If you turn it on by accident, your phone will totally be mute (especially for iPhone). Follow the steps to check and disable Do Not Disturb.

For Android:

  • Find Do Not Disturb under Settings > Do Not Disturb, then disable it.

  • This method to disable Do Not Disturb works on Samsung, LG, Nexus, Motorola, HTC, Lenovo, etc.Android Do Not Disturb

For iPhone:

There are two ways to do it:

  • Disable Do Not Disturb under Settings > Do Not Disturb as Android users do.

  • Swipe your iPhone Screen from the bottom to open up the menu, then tap the Half Moon Icon to turn it off.

iOS Do Not Disturb

Check Audio Auto-Download Settings

Many people disable auto-download on WhatsApp in order to save data usage, however, it may cause some problems. So make sure that your phone downloads the audio, including WhatsApp audio message and the audio in WhatsApp video call. Follow the steps:

  • Open WhatsApp.

  • Configure media auto-download in Settings > Data and storage usage. Enable audio auto-download when using mobile data and connected to WIFI.

WhatsApp Auto Download

Clear Cache Data and Restart Device (For Android)

Sometimes WhatsApp audio, not playing can also be solved by clearing cache data and restart the device. Since you begin to use your phone, many apps begin to run on it and download all kinds of data and media to your phone; and when any of the downloads are in error, the apps can be misbehaving and cause audio not playing on WhatsApp. Clear cache data doesn't cause any data loss, just follow the steps!

Take Galaxy S 4 as an example:

STEP 1. Turn off the device.

STEP 2. Put your phone into Recovery Mode. Notice that different devices may have different ways to do it. For Galaxy S 4:

  • Press and hold Volume Up + Home + Power at the same time.

  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

STEP 3. In Recovery Mode, press the Volume keys to highlight "wipe cache partition".

STEP 4. Press the Power key to select. After the cache is cleared, the phone will automatically reboot.

Re-sign in Your Account

When you tried ways to fix WhatsApp audio not playing problem but none of them works, it probably not the problem of your device. When the connection between WhatsApp Server and your account fails, some media will fail to download. Therefore, you should try to login into your WhatsApp account to refresh the connection. 

Since WhatsApp on iPhone/Android doesn't have a logout button, we suggest you log out of WhatsApp by reinstalling the app.

Tip: it's also a good way for iOS users to clear the WhatsApp cache.

Reinstall WhatsApp

This is the most radical solution but and it will delete all your messages, photos, videos on WhatsApp. Make sure that you have a backup of your chat history.

  • You can go to WhatsApp > Settings > Chats > Chat backup > Back Up.

Besides, FonePaw WhatsApp Transfer is a recommended way by most users. It is not only safe to try, but also easy to use. 


Connect your phone to the computer and choose the backup storage path. 

Click Start Backup to begin. 

When the process finishes, the backed-up file will be saved as .data file. 

After you reinstall WhatsApp, just Restore it directly. 


You can also rely on FonePaw iOS Data Backup & Restore. Unlike WhatsApp's backup feature, which requires you to restore the whole backup. This tool backup WhatsApp data on PC and selectively restore only the data that you need. Besides WhatsApp data, it can also backup iPhone contacts, messages, photos, videos, music, etc.

iOS Backup WhatsApp

Just four steps to have a nice backup:

1. Connect your phone to your PC.

2. Open iOS Data Backup & Restore. Click "iOS Data Backup".

4. Select what you want to back up, then the backup will be done quickly.


All the above are the feasible ways to troubleshoot WhatsApp audio not playing issue. Does this article help? Welcome to share your comments below!

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