How to Submit FonePaw iPhone Data Recovery Log Files

By Emily Watson, Friday, May 08, 2015

For many users, they might have encountered problems when they are trying to recover deleted messages, notes, contacts and so on from their devices with FonePaw iPhone Data Recovery, for instance, some users complaint that they cannot recover the full content of their messages. Our support team always asks them to submit their log files to us, which is beneficial for our R&D team to locate the deleted data. The following is about how to submit the log files for both Windows and Mac users.

Part 1: Submit Log File of FonePaw iPhone Data Recovery on Windows
Part 2: Submit Log File of FonePaw iPhone Data Recovery on Mac

Part 1: Submit Log File of FonePaw iPhone Data Recovery on Windows

Step 1: Launch FonePaw iPhone Data Recovery on your computer and click "Feedback" button, it will pop up the interface of feedback.

Step 2: After that, please enter into your own email address as well as your problems in the blank accordingly. The most important thing is to tick the "Attach the log file".

Submit Log File of iPhone Data Recovery on Windows

Part 2: Submit Log File of FonePaw iPhone Data Recovery on Mac

Step 1: Run FonePaw iPhone Data Recovery on your Mac, and click "Feedback" button. Then you can get the interface of feedback.

Step 2: Please fill in the blank part with your email address and descriptions of your issues. Before you submit it, don't forget tick "Attach the log file".

Submit Log File of iPhone Data Recovery on Mac

After your submission of the feedback, your issues as well as the log files will be recorded, and our R&D team is about to solve your problem. Please wait for our reply patiently and if you have any other problem, please feel free to contact us.

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