Cannot Send & Receive Messages on Samsung S8/S7

By Emily Watson, Tuesday, August 01, 2017

If you're reading this article, you might be probably having issues either sending or getting texts to/from others or a specific person with your Samsung, be it S8, S7 or former. Moreover, each issue leads to various cases, but solutions are subject to the same issue. To address such nuisances and learn your way around, please scroll down and read on.

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Issue 1: Cannot Send Text Messages from Samsung

  • Case One: Unable to text a certain contact but able to send SMS to others

It's a strange thing that you can send messages to all contacts except one. In such a case, it's highly possible that it's caused by your carrier. Please try out the following solutions to get it solved.

  • Case Two: Unable to send messages to any contacts

The worst situation is that you failed to reach any contacts with your Samsung. Then, this issue can be related to many respects. It's hard to distinguish whether it's a matter of your network operator or Samsung phone itself, but do take the following shots to get rid of this problem.

Workaround 1: Try Rebooting Samsung

It's always a tricky method to solve the issue of this kind with a device restart. Believe it or not, this does work headaches out. Generally, a reboot will shut down all the apps running on Samsung, so it helps forcibly stop potential faulted apps. If it doesn't come to help you out, please try a few more times.

Try Rebooting Samsung

Workaround 2: Clear Cached Data

If cached data were corrupted, Messages/Contacts apps would be acting up somehow. Therefore, you might need to clear cache and data left in the apps. To do so, please follow the steps.

Step 1. Open "Settings" app on Samsung.

Step 2. Scroll down and select "Applications" option.

Step 3. Switch to "All apps" and swipe to "Messages" and "Contacts".

Step 4. Tap on "Storage", then respectively choose "CLEAR DATA" and "CLEAR CACHE".

Clear Cached Data

Workaround 3: Reset to Factory Reset

The final bet is recommendable only when you're running out of ideas. Above all, you should back up your Samsung Galaxy/Note. Then, please do as follow.

Step 1. Go to "Settings" app on Samsung.

Step 2. Tap on "General management" option.

Step 3. Select "Reset" and choose "Factory data reset".

Step 4. Read the disclaimer and confirm by "RESET DEVICE" button.

Note that if you still cannot send messages even after reset, then the problem might be caused by a hardware issue.

Reset to Factory Reset

Issue 2: Failed to Receive SMS from Friends on Samsung

Apart from the above issue, some have reported that they cannot receive and get any messages for no reason. There are quite a few cases. Here I list exclusive methods to troubleshoot your case.

  • Case One: Able to text others but unable to receive any messages.

  • Case Two: Unable to receive text messages from one certain contact but able from others.

  • Case Three: Not receiving any messages from group chats.

  • Case Four: Delay in receiving text messages

  • Case Five: Unable to send or receive pictures & videos on Samsung

Solution 1: Check Out SIM Card

Sometimes SIM card got loose in the slot, making such a nuisance. What you should do is to take it out of the slot and re-insert again to see whether it's working now. Furthermore, you might consider inserting SIM card into another device and see whether it's your Samsung that results in such a problem.

Check out SIM Card

Solution 2: Check Whether the Contact is Being Blocked

I didn't mean that you've definitely blocked someone and stopped receiving any texts from him/her. However, there is the possibility that someone got blocked so that you cannot get any from him/her.

Step 1. Launch "Messages" app on phone.

Step 2. Tap on "" option at the right top.

Step 3. Choose "Settings" and go to "Block messages".

Step 4. Tap on "Block numbers" and see whether the one is in the list.

Step 5. If so, remove this contact from the list.

Contact Blocked

Solution 3: Remove Cached Data of Messages App

As I've mentioned above, cached data might be a culprit of these sort of things if corrupted. Therefore, it's recommended to clear cache and data stored in the Messages app.

Step 1. Open "Settings" app on Samsung.

Step 2. Scroll down and select "Applications" option.

Step 3. Switch to "App apps" and swipe to "Messages".

Step 4. Tap on "Storage", then respectively choose "CLEAR DATA" and "CLEAR CACHE".

Remove Cached Data

Solution 4: Ensure a Good Network/Mobile Data Situation

If your device is connected over Wi-Fi network, please make sure that the Wi-Fi is working well. If not, switch to another network or use mobile data instead. If you're already using mobile internet, make sure that you're covered by the good signal.

Good Network

Remember that factory reset is always the last resort. If you've been having any problems with Samsung, let FonePaw help you out.

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