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How to Fix iTunes Backup was Corrupt or Not Compatible

By Lois Green, Friday, May 12, 2017

When people tried to restore their iPhone from an iTunes backup, some found it stuck with a message saying that "iTunes could not restore the iPhone because the backup was corrupted or not compatible with the iPhone that is being restored"

Don't Miss Out:

Do you fall into the same situation that backup is corrupt? Have you found a way to fix it? If not yet, this article is going to show you two possible solutions to help you fix the corrupted iTunes backup and restore iPhone from iTunes backup successfully.

Corrupt iTunes Backup

Reasons: Why Does iTunes Backup Get Corrupted or Incompatible?

There are mainly two reasons for why you get an iTunes backup corrupted message:

1. Backup was done and is going to restore on different iOS. You are trying to restore your iPhone X/8/8 Plus/7/7 plus/6s/6/5s, iPad or iPod with an incompatible backup. For example, if you make an iOS 9 backup, it couldn't be restored to an iPhone 7/7 plus, iPad Pro or other iOS device which is running iOS 11 or 10.3 and the later at that moment.

2. Error happened when creating iTunes backup. When you are backing your iOS device to iTunes, some errors may happen but Apple didn't give you any notice. So you think you have made a backup successfully but finally you just get the corrupted backup.

Corrupt iTunes Backup

Solution 1: Delete Existing Backup within iTunes and Restore Again

Step 1. Find iTunes backup location on Windows or Mac.

For Windows 10/8/7 users: C:\Users\user\AppData\Roaming\AppleComputer\MobileSync\Backup

For Mac users: ~/Library/Application Support/MobileSync/Backup/

iTunes Backup Location

Step 2. After found the backup file on your computer, copy the backup folder to your desktop.

Step 3. Open iTunes on your computer.

On Windows: click Edit from the menu and then choose Preferences.

On Mac: click iTunes on the menu and then choose Preferences.

Step 4. Click on the Devices tab and select all device backups. Then click Delete Backup.

Delete iTunes Backup

Step 5. Now, copy iTunes backup folders from the desktop and move them back to the origin/default backup folder.

Step 6. Restart iTunes and try to restore now.

Solution 2: Backup/Restore iPhone/iPad/iPod with iTunes Alternative

If solution 1 won't work for you, however, some files in the corrupted or incompatible iTunes backup are quite important to you, you can use the iTunes backup extractor - FonePaw iPhone Data Recovery to have a try. 

Normally, this outstanding tool enables to recover iOS files from iTunes backup, iCloud backup or directly from iOS device itself. Now that the iTunes backup was corrupted, it depends. yet, I still recommend you to download the free trial version of the program to have a try.

Windows Version DownloadMac Version Download

Step 1. Download and install iPhone Data Recovery via a click on the buttton above.

Step 2. Select "Recover from iTunes Backup File" at the left sidebar.

Step 3. Choose a desired backup after being scanned out, and click on "Start Scan" button.

Note that for an encrypted iTunes backup, you'd enter the password as to allow the access to it.

Step 4. When scanning completes, preview the content and select desired items to "Recover" to computer.

Note that if it doesn't work on a corrupted backup, you can directly restore data from iPhone with the built-in feature - "Recover from iOS Device" on iPhone Data Recovery.

iPhone Data Recovery

To avoid the iPhone backup corrupting or being incompatible, you can take advantage of FonePaw iOS Transfer as an iTunes Alternative to backup iPhone without iTunes

Aside from backing up iPhone, iPad and iPod, this tool allows you to transfer files from computer to iOS devices. It also helps you to transfer data between any two iOS devices directly. So, why not download it and have a try by yourself?

DownloadMac Version Downlo

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