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iPhone is Disabled/Unavailable, How to Fix It?

author Lois Green
date Friday, January 21, 2022

After you have entered incorrect passcodes to unlock your iPhone screen for multiple times, you may find your iPhone is locked and a message “iPhone is disabled” shows on your screen. There are different situations when you see your iPhone is locked, there can be “iPhone is disabled, try again in 1/5/15/60 minutes”, or the crazy “iPhone is disabled for 24 million minutes”, and even like “iPhone is disabled, connect to iTunes”.

What’s the cause of the iPhone disabled messages? And how to unlock the disabled iPhone to get access to it again. Read on and learn about it.

[Jan. 20 Update!] If you update your iPhone to iOS 15, instead of “iPhone is Disabled”, you will see “iPhone Unavailable” on your screen when you fail to unlock your phone for several times. It is the same as the iPhone disabled problem and all the methods below are also applicable for it.

iPhone Unavailable

Why is My iPhone Disabled/Unavailable?

Basically, your iPhone is disabled because of too many wrong passcode entries. If you enter incorrect screen passwords for certain times, your iPhone will be disabled or unavailable for the sake of security. It can happen when you forget the iPhone passcode and enter different wrong passcodes up to 6 times, or you leave your iPhone to your kid, and she/he pushes the buttons of the locked screen randomly for lots of times, etc.

According to the particular messages you see, the situations are a little different:

When you see “iPhone is disabled, try again in X minutes”

Normally, if you enter 5 incorrect passcodes in a row, the iPhone will be disabled for 1 minute. And for 7 incorrect entries, 5 minutes; 8 incorrect entries, 15 minutes; 9 incorrect entries, 60 minutes. And for 10 incorrect passcode entries at a time, iPhone is disabled and asks you to connect to iTunes.

If you remember your passcode, you can simply wait for the minutes and try again, but you should try very carefully at the 10th time, which is the last chance for you to enter a passcode, or you have to restore your iPhone to enable it.

If you have forgotten the passcode, you can bypass the locked iPhone with the methods in the next part.

tips Tips
  • In the situation that you have you have enabled Erase Data in Touch ID & Passcode, it will delete all data on the iPhone after entering the wrong passcode for 10 times.

When you see “iPhone is disabled for X million minutes”

This exaggerated numbers usually appear when your iPhone has a broken screen or has been jailbreak. This happens because your iPhone resets its internal clock to midnight of January 1, 1970, or the Unix Epoch where Time = 0. In this case, the lock time can change from a few minutes to millions of minutes.

One of the common solutions is to insert a new working SIM card into your iPhone and it may get the current time. If this doesn’t work, you try the restoring methods with/without iTunes in the later part.

When you see “iPhone is disabled., connect to iTunes”

As we say above, this message or the similar “iPhone is disabled, connect to a Mac/PC” (for iOS 14) appears when you have 10 incorrect attempts. You don’t have to be too worried because it’s still recoverable, but unfortunately, you cannot fix it without losing data because it requires you to restore your iPhone to wipe the passcode.

Now look at the 4 workable methods to get your disabled iPhone back to normal status. Please note that all the solutions will erase your data to recover your disabled iPhone, and you had better prepare a backup beforehand.

Solution 1: Unlock Disabled iPhone in a Fast Way

Actually, Apple provides an official way to enable your iPhone by restoring it with iTunes. However, sometimes there may be some iTunes errors or you are not familiar with using iTunes and find it hard to operate.

If you want an easy and fast way to get into the disabled iPhone, FonePaw iOS Unlocker is a good way to try. It’s a handy third-party tool that focuses on helping you effortlessly unlocking your iPhone, including wiping the screen lock passcode, removing Apple ID, and retrieving Screen Time passcode.

It helps you unlock the disabled iPhone so quickly and safely that you will be surprised at how convenient it is.

Step 1. Download FonePaw iOS Unlocker on your computer.

Step 2. Enable the program and you will see three options on the homepage.

  • Wipe Screen helps you get into the disabled iPhone quickly.

  • Remove Apple allows you to reset the Apple ID or log in with a new account.

  • Screen Time enables you to retrieve the Screen Time and Restrictions passcode.

iOS Unlocker Homepage

Step 3. Tap Wipe Passcode and connect your iPhone to the computer. Check if the information of your device is correct and click Start to continue.

It will begin downloading a firmware package for your device.

Start Download Firmware Package

Step 4. When the firmware package is downloaded, a prompt will ask you to enter "0000" to confirm the unlocking.

Unlock Confirm

Enter it and click Unlock to continue. When the progress goes to 20%, you will need to put your phone into Recovery Mode to continue.

The program will show you detailed instructions to teach you how to do. So you don't need to worry about the process.

Put iPhone In Recovery Mode

Step 5. When your phone enters Recovery mode, the process will go on. Wait till it finishes and your disabled iPhone will be unlocked successfully.

Unlock Disabled iPhone


Although FonePaw iOS Unlocker is a fast way to unlock the disabled iPhone, there are several things that you should keep in mind before using it:

  1. You will need to register before unlocking.

  2. Removing the lock screen will erase the data and settings on your device as well.

  3. You'd better turn off Find My iPhone before unlocking. If it is enabled, you will need to enter the iCloud password to reset your device after the unlocking.

  4. Your device will be updated to the latest iOS version after the unlocking.

Solution 2: Bypass iPhone Screen Lock with iTunes

If your iPhone is disabled and asks you to “Connect to iTunes”, you can directly follow the instruction to connect your iPhone to iTunes and restore the device. A restore will erase everything on the iPhone, including its passcode.

Since restoring iPhone with iTunes will delete all data, you should connect the phone to a Mac or PC that you have previously synced your iPhone with (if you have) and make a backup before the restore.

If you have synced your iPhone to iTunes before

Step 1. Connect the device to the computer (the one you've previously synced the device too). Then, open iTunes.

Step 2. Click your iPhone icon, then tap "Summary" at the left pane and click Back Up Now to create an iTunes backup.

Step 3. Click "Restore iPhone". Follow the on-screen instructions to complete the restore process.

Step 4. After restoring, your device will be wiped clean and restored as a new device. When the iOS Setup Assistant asks to set up your iPhone, choose "Restore from iTunes backup." Just select your device in iTunes and choose the most recent backup of your iPhone.

Restore iPhone from iTunes Backup

When you have no iTunes backup

If you never synced your iPhone with iTunes, you're going to see some errors: "iTunes can't connect to the device because it has a passcode applied. Enter the passcode before it can connect to iTunes". If so, you need to bypass the disabled screen with iTunes in these steps.

Step 1. Launch iTunes and connect your iPhone to the computer.

Step 2. Put your disabled iPhone into recovery mode. According to your iPhone model, the method is different, you can refer to If you successfully put your phone in recovery mode, you will see this showing on the screen.

Connect to iTunes Screen

Step 3. Locate your iPhone in iTunes. When you see the option to Restore or Update, choose Restore.

Restore iPhone from Recovery Mode

Solution 3: Fix Disabled iPhone Without iTunes

If you can't use iTunes to unlock iPhone, FonePaw iOS System Recovery is also a great alternative to fix the disabled problem, which is a useful iOS system recovery tool specialize in solving iOS system problems including disabled iPhone, update failure, iPhone black screen, and etc.

Note: This method works for those who don't need the data anymore since it may erase your phone contents.

Step 1. Get iOS System Recovery on PC/Mac

Click the following button to get the program on your PC/Mac and move to the "iOS System Recovery" interface.

Step 2. Detect iPhone/iPad

When you connect the device into the PC, the program will detect it with ease. Thus, click "Advanced mode" to fix the disabled iPhone.

Detect iPhone

Step 3. Put Your Device into DFU Mode

To get started in this way, it is in need to get your iPhone into DFU mode so that the program will go on fixing your case.

Put into DFU Mode

Step 4. Select Device's Info

After detecting, the program will show your device information. Double-check the details and confirm whether it is correct. Once it shows any wrong info, please select it manually.

Select Device Info

Tip: There is a guide for you to check the model details if you click the question mark next to the "Device model".

Step 5. Fixing Your iPhone Back to Normal Status.

In this step, you have to keep the mobile connected to the computer. The screen will display the repairing process. As "Repair completed" comes, you can now access your iPhone

Repair Done

tips Tip:

Solution 4: Unlock the Disabled iPhone Without Computer

If you have "Find My iPhone" enabled on your iPhone, you can use "Remote Wipe" to erase the contents and passcode of your device. Then you can unlock the iPhone without computer or iTunes.

Step 1. Go to with your Apple ID and passcode (the one you use with iCloud rather than your iPhone passcode that you do not remember).

Step 2. Click "Find My iPhone", then "All Devices" at the top of your browser window. Then, select the device you want to erase.

Step 3. Click "Erase iPhone" to remote wipe the device and its password.

Erase iPhone

Step 4. When iOS Setup Assistant on your iPhone asks to set up your iPhone, choose "Restore from iCloud backup" or "Restore from iTunes backup."

Note :
    If you want to get your data back on disabled iPhone after erasing it, FonePaw iPhone Data Recovery can be helpful to regain the deleted data and existing files from iCloud/iTunes backups.

iPhone is Enabled!

Now the iPhone is unlocked. Nevertheless, if you don't want your iPhone to get disabled after you forgot the iPhone passcode, you should either:

iOS Unlocker
iOS Unlocker
Remove iPhone/iPad screen passcode, screen time passcode, and Apple ID easily!

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