How To Fix iPhone is Disabled Error After Incorrect Passcode Entries

By Lois Green, Tuesday, April 25, 2017

Updated on Tuesday, April 25, 2017: Added a method with iOS System Recovery and fixed some errors.

There are many reasons that your iPhone 7/6s/6/5s gets disabled. Most of time, there are three common situations:

• You forget iPhone passcode and enter different incorrect passcodes up to 6 times. Of course, you may not know that your iPhone will be disabled if you enter 6 different incorrect passcodes.

• You leave your iPhone to your kid and she/he pushes the buttons of the locked screen randomly for several times. Now, your iPhone is showing you "iPhone is disabled, Connect to iTunes" or the note about iPad disabled.

• Friends and family members don't always realize they don't have an unlimited number of guesses to figure out your iPhone passcode.

iPhone is Disabled


No matter which situation you are in, you must want to find a way to fix the disabled iPhone. One way to unlock disabled iPhone is to restore your iPhone with the computer you last synced. This allows you to reset passcode and restore data from a backup. If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but you'll lose all your data on iPhone. Therefore, it is a very good reason to backup iPhone regularly.

Here are three ways to fix disabled iPhone. Choose the one that is suitable for you.

Solution 1: In Case iPhone Previously Synchronized with a Mac or PC

If you have previously synced your iPhone SE/6s/6/5s with iTunes on a Mac or Windows computer, you can still backup your iPhone by connecting it to the same computer you have used without having to entering the passcode. After the backup, you just need to restore your iPhone for unlocking disable iPhone. Here are the details.

Step 1. Connect the device to computer (the one you've previously synced the device to). Then, open iTunes.

Step 2. Click your iPhone icon, then tap "Summary" at the left pane.

Step 3. Click "Restore iPhone". Follow the onscreen instructions to complete the restore process. When restoring, it is recommended that you [again] backup the iPhone when prompted.

Restore iPhone


Step 4. After restoring, your device will be wiped clean and restored as a new device. When iOS Setup Assistant asks to set up your iPhone, choose "Restore from iTunes backup." Just select your device in iTunes and choose the most recent backup of your iPhone.

Restore iPhone from iTunes Backup


Solution 2: In Case iPhone Previously Backed Up with iCloud and Find My iPhone is Enabled

If you have "Find My iPhone" enabled on your iPhone, you can use "Remote Wipe" to erase the contents and passcode of your device. Then, restore your iPhone to the latest iCloud backup.

Step 1. Go to icloud.com with your Apple ID and passcode (the one you use with iCloud rather than your iPhone passcode that you do not remember).

Step 2. Click "Find My iPhone", then "All Devices" at the top of your browser window. Then, select the device you want to erase.

Step 3. Click "Erase iPhone" to remote wipe the device and its password.

Erase iPhone

Step 4. When iOS Setup Assistant on your iPhone asks to set up your iPhone, choose "Restore from iCloud backup" or "Restore from iTunes backup."

Note: If you tend to recover data on disabled iPhone 6/6s/7, you are allowed to use iPhone Data Recovery to regain the deleted data and existing files from iCloud/iTunes backups.

Solution 3: In Case iPhone Never Synchronized or Backed Up

In case that you've never synced your iDevice with iTunes or set up of Find My iPhone,  the only option is to restore the iPhone as new, which will lead to losing all data on your iPhone.

Note: If you've never synced your iPhone with iTunes, after the device is connected to iTunes, you're going to see some errors such as 'iTunes can't connect to the device because it has a passcode applied. Enter the passcode before it can connect to iTunes'. So you cannot restore your iPhone with iTunes directly in this case. But here is still a way – put iPhone into recovery mode. Just follow the steps below.

Step 1. Ensure that your iPhone is not plugged with anything. Then, hold the Sleep/Wake up button until "slide to power off" comes up. Turn off iPhone now.

Step 2. Connect the USB cable to iPhone but don't connect it to computer. Launch iTunes.

Step 3. Press and hold the Home button while plugging iDevice back into the computer (make sure iTunes is open).

Step 4. Keep holding the home button until you see the "connect to iTunes" Screen.

Connect to iTunes Screen


Step 5.When you see the option to Restore or Update, choose Restore.

Restore iPhone from Recovery Mode


Solution 4: Fix Disabled iPhone via iOS System Recovery

If the methods above are not suitable for you, please try iOS System Recovery which can safely deal with your iPhone/iPad's disabled error.

Note: This method works for those who don't need the data any more since it may erase you phone contents. Thus, whether to go on is up to you.

1. Get iOS System Recovery on PC
Click the following button to get the program on your PC and move to "iOS System Recovery" interface.

Windows Version Download

2. Detect iPhone/iPad
When you connect the device into the PC, the program wii detect it with ease. Thus, click "Advanced mode" to fix the  disabled iPhone.

Detect iPhone

3. Put Your Device into DFU Mode
To get started with this way, it is in need to get your iPhone into DFU mode so that the program will go on fixing your case.

Put into DFU Mode

4. Select Device's Info
After detecting, the program will show your device information. Double check the details and confirm whether it is correct. Once it shows any wrong info, please select manually.

Select Device Info

Tip: There is a guide for you to check the model details if you click the question mark next to "Device model".

5. Fixing Your iPhone Back to Nomal Status.
In this step, you have to keep the mobile connected to the computer. The screen will display the repairing process. As "Repair completed" comes, your iOS device can be used normally.

Repair Done

Tip: If your device is set with iCloud activation lock, this guide cannot deal with this but you could refer to How to Bypass iCloud Activation Lock.

iPhone is Enabled!

Now iPhone is unlocked. Nevertheless, if you don't want your iPhone get disabled after you forgot iPhone passcode, you should either (1) make this post as a bookmark so you can find the right solution next time, (2) use the fingerprint enabled Touch ID on the iPhone SE/6s/6/5s instead, or (3) be sure backup your iPhone with iTunes or iCloud.

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