Note: If you have met with the Error 14 when updating to iOS 11, this guide also can help.
Many users have updated their iPhone/iPad/iPod to iOS 11/10 and some of them find themselves stuck with various iOS update and restore errors. Actually, Apple has summed up a series of known update errors and their solutions on its support page, but there is no specific solution for iOS 10 update problem. Therefore, in this post, we are going to give you a detailed description of the iTunes Error 14, one of the infamous iOS 10 update errors, and more importantly, show you how to solve it.
When Does Error 14 Occur?
The error occurs when uses are using iTunes to update their iDevices to the new iOS 10 while restoring from the backup. The error pops up, saying, "The iPhone/iPad could not be restored. An unknown error occurred." However, when updating from iOS 8 to iOS 9 previously, it was okay to upgrading to the new software and restoring from the backup at the same time.
How Should We Solve Error 14?
Obviously, this error is new to the users. And some users tried to fix it with usual methods, such as changing USB ports or cables, reboot, switching to DFU mode. None of these methods works. If you have verified that neither USB connection nor DFU mode can help, then you should try the following troubleshooting tips to fix the Error 14.
- Tip 1: Install Xcode 8 on Mac
- Tip 2: Backup and Clean Restore of iOS 9.3.2
- Tip 3: Fix Error 14 with FonePaw iOS System Recovery
If you try to update to iOS 10 with iTunes on Mac, you should make sure that the latest version of Xcode has install on your Mac. Apple has reminded users that "you must have the latest version of Xcode 8 installed on your Mac before using a Restore image to install iOS or tvOS software on a device". Therefore, before upgrading your iOS devices to iOS 10, you might want to install Xcode 8 on the Mac from the Apple developer portal or Mac app store so that the error won't occur during the update.
If the Error 14 has occurred before you know the importance of Xcode 8, you can try backing up the iOS device and doing a clean restore of iOS 9.3.2 to fix the error. Firstly, make a backup of your iOS device. Then do a restore to iOS 9.3.2 with iTunes. Before restoring from the personal backup, use the IPSW file that is downloaded from Apple's Developer to clean restore iOS 10. After iOS 10 beta has installed, you can then restore the backup.
If the above-listed tips fail to get your iPhone/iPad/iPod out of Error 14 or they sound too complicated to follow, here is a powerful tool to help you solve the problem by yourself with step-to-step guide.
FonePaw iOS System Recovery is especially designed for fixing iOS device stuck at abnormal status without data loss. For Error 14, you just need to download the program on your computer, connect your iOS device and follow the instructions to get the job done. The program will not only fix the error, but automatically update your device to the latest version.
Download the program on your PC right now!
Note: The program works with PC running on Windows 10/8.1/8/7/Vista/XP.
Step 1. Plug iDevice to PC
After installing the program on your computer, open the program and plug your iDevice to PC with USB cable. Then click on "More Tools" > "iOS System Recovery" to enter the introduction page of the program. Click "Start" to get starting.
Step 2. Check the Status of Your Device
The program can correctly identify whether your device is at normal status. If it is, you'll get the following page.
If it is not, you'll see the following image. Click "Confirm" to continue.
Step 3. Put Your Device in Recovery Mode
The program will then teach you how to put your device into recovery mode with specific instruction. Follow the intruction to enter the mode and get ready for the repairing.
It is a little different for iPhone 7/7 Plus to enter the recovery mode.
Step 4. Check Your Device Information
When the program displays the information of your device on the screen, check if it matches your device. If you don't know how to find the device model, click the question mark beside "Device Model". A pop-up window will show you to find the information. If the information is correct, click "Repair".
Step 5. Repair Device Stuck at Error 14
The program will begin to repair your device. It could take some times. When you are waiting, please make sure the network is available on your PC and your device keeps connected to the computer. After your device has been repair, it will reboot.
Your problem should be solved by now. Other than iOS upgrade error, FonePaw iOS System Recovery is also good at fixing iDevice stuck at recovery mode, apple logo, black or blue screen, etc.