″Cannot connect to iTunes Store″ Error [Fix]

By Carrie Murray, Tuesday, July 19, 2016

"Cannot connect to the iTunes Store. An unknown error has occurred."

"We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."

"We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."

Cannot Connect to iTunes Store


Have you seen these error messages when you are trying to access iTunes store on iOS devices/Mac/PC? If your answer is unfortunately Yes, here is good news for you: you are not the only one troubled by the error and there are useful methods to fix it.

Part 1: Fix iTunes Store Connection Problem on iPhone/iPad/iPod Touch

  1. Check Date &Time on iOS Device

    First of all, make sure that the date, time, and time zone on your iOS device are correct. Open Settings on the device, navigate to General > Date&Time. Ensure that your time zone is set correctly, if not, turn off Set Automatically and manually set the time and time zone.

    Reset Date And Time on iPhone


  2. Update the iOS Software to the Latest Version

    Ensure the iOS software on your iPhone/iPad/iPod touch is up to date. To do that, go to Settings > General > Software Update on your device. If there is iOS update available, click Install Now to download the newest version on your device. Also you can connect your iOS device to iTunes on the computer, select your device, click Summary > Check for Update to see if there is any update available.

    iPhone Software Update


  3. Check for the Network Connection

    If there is nothing wrong with the date, time or time zone on your device and your iOS software has been updated to the newest version, then check the network connection on the device.

    For those who are using Cellular data, make sure that you have turned it on: go to Settings > Cellular. If you are still unable to connect to iTunes store after turning Cellular on, it is possible that the signal strength is too weak at the moment. (Tip: Larger items might not download when using Cellular service. It is better to use Wi-Fi to download items like apps, videos, and podcasts.)

    For those who are using Wi-Fi, first of all, you should ensure that Wi-Fi is functioning well. To make sure that it is true, see if other devices can connect to the Wi-Fi network and the signal is strong enough for a decent network connection. If not, try to resolve the issue by resetting your router --just simply turning the router off and on. Click here to see more information for Wi-Fi connection problems. And if you have a great data connection, you can also check if the device has connected to the right Wi-Fi by going to Settings > Wi-Fi.

    iPhone Wi-Fi Setting


    And VPN could be the troublemaker. To find out if the active VPN is blocking iTunes stores from working, go to Settings > VPN and turn the VPN off. Then try to connect to iTunes store again.

Part 2: Fix iTunes Store Connection Problem on Mac

Testing Network Connectivity and Software Update

Firstly, make sure there is no network connection issue on your Mac. Then check if the operating system of your Mac is up to date: from the menu bar at the top of your screen, choose Apple icon> Software Update.  Moreover, you should have the latest versions of iTunes and Safari on your Mac.

Mac Software Update


Firewall Resetting

If you still can't connect to the iTunes store after the above steps, maybe it is the firewall settings on your Mac that blocks iTunes store connection. Therefore, launch the System Preferences app from the Menu bar, click the Security & Privacy preferences pane and choose Firewall. Check the Firewall options to figure out if iTunes store connection is allowed.

Firewall Resetting on Mac


Keychain Issues

The iTunes store connection issue can also caused by keychain issues. You might try to solve the keychain issues by turning to Keychain First Aid:

  • Open Keychain Access, located in the Utilites folder in the Applications folder.

  • Choose Keychain Access > Keychain First Aid.

  • Enter your user name and password.

  • Select Verify and click Start. Any problems found will be displayed.

  • If there are problems, select Repair, and then click Start.

If the iTunes store connection problem continues, contact your Internet service provider, and make sure that these ports and servers for iTunes are turned on for your network.

Part 3: Fix iTunes Store Connection Problem on Window

Like on your Mac, you should begin to fix iTunes store connection problem on Window from checking the network connectivity and iTunes version on your computer. If the computer has connected to network and has installed the latest iTunes version, see if the firewall setting, proxies, or hosts file on your computer cause the problem.

That's all about how to fix the problem that iTunes store can not be connected on iOS device/Mac/Window. If you have further question, don't hesitate to leave a comment below.

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