How to Retrieve Data from Broken Android Phone

By Carrie Murray, Friday, March 31, 2017

A smartphone is just a fragile little device, no matter how the manufacturer brags about its ability to resist water and dust. Accidents happen and the phone becomes totally dead or screen-broken, making you unable to access the phone any more.

Does it mean that you have to say goodbye to both the phone and important data inside the phone? Maybe there is little you can do about the broken phone, but you definitely can retrieve data from the broken phone with right methods. Here are methods to retrieve data from broken Android phone, including Samsung, LG, HTC, Nexus, Google Pixel, etc.

Partially Recover Data From Broken Android with SD Card/SIM Card

When we couldn't turn on or unlock an Android phone because the phone is dead or its front screen is broken, SD card/SIM card may be the first thing that we will think of to rescue phone data. The method is simple:

Step 1. Remove SD card or SIM card from broken phone. If the phone has a removable back, like Galaxy S6, LG V20, you can easily pry off the back cover and remove SD card and SIM card. But now many Android phones come with non-removable back covers, like HTC One M8, Samsung S7. You'll need to:

  • Insert the tip of the tray eject tool that came with your phone (or a small paperclip) into little hole next to the microSD/SiM card slot.

  • When the card tray ejects, pull the card tray out and remove the microSD card or SIM card.

Remove SIM Card From Samsung

Step 2. Insert SD card or SIM card into a workable smartphone. Then you can move needed data from the card to the phone. However, in most cases, we can only find part of the photos, music, videos from the SD card and some contacts from SIM card.

To retrieve data from internal memory of broken Android phone, you need to make use of third-party tool.

Retrieve Data From Internal Memory of Broken Android with Tool

Is it Possible to Retrieve Data From Internal Memory of Broken Android? 

Some users wonder if they can retrieve data from internal memory chip like they did with a SD card. In fact, internal memory chip is soldered to the main board in the phone. It is hard to desolder it; or even if you do manage to desolder it, you can't easily get data out of it because the chip isn't an SD card that can be read by a standard reader or fit the card slot of a smartphone.

Accessing phone data with PC is a good idea, only that with a screen-broken/dead phone, you are unable to enable USB debugging on the phone and make the phone detected by the computer. Luckily, there is a tool that you can use to retrieve data when the phone is off or locked - Broken Android Data Extraction.

Broken Android Data Extraction Main Windows

The tool is very easy-to-use: just install it on your Windows PC and follow its instruction to connect your broken phone to the program, and the program will detect and display all your data in your phone memory, including contacts, photos, messages, WhatsApp messages, videos, music, documents. Then you can recover the phone data to computer in one click.

Windows Version Download

Steps to Retrieve Data From Broken Android Phone 

Retrieve All Data From Broken Android Phone

Step 1. Launch Broken Android Data Extraction on your PC.

Step 2. Click Start button. Then choose your device name and model. If you are not sure, click the question mark to get instructions.

Step 3. Put your broken phone in Download mode. If you don't know how to do that, click Start to follow the instruction to enter Download mode. Then connect your phone to PC via USB cable.

Step 4. The program will begin to download recovery package for your broken phone and recover phone data. Wait patiently until the progress bar reaches 100%.

Step 5. Your broken phone data will be displayed according to data kinds. Choose the needed data and click Recover button to save the data in a chosen folder of your computer.

It is easy to retrieve data from broken phone with Broken Android Data Extraction. Why not download the free trial version and have a try?

Windows Version Download

Video Guide to Recover Data from Broken Phone


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