3 Ways to Retrieve Data from Broken Android Phone

By Carrie Murray, Friday, March 31, 2017
Summary: When phone screen is broken, how to access phone with broken screen with PC? This guide will show you all the possible ways to recover data from broken phone and a way to access Android phone from PC.

A smartphone is just a fragile little device, no matter how the manufacturer brags about its ability to resist water and dust. Sometimes accidents happen, making the phone totally dead or screen-broken. 

Does it mean that you have to say goodbye to both the phone and important data inside it? Maybe there is little you can do to fix the broken phone, but you definitely can retrieve data from the broken phone with the right methods. Here are methods to retrieve data from broken Android phone, including Samsung, LG, HTC, Nexus, Google Pixel, etc. 

Retrieve Data from Broken Android Phone with Broken Android Data Extraction

To perform Android broken screen data recovery, our first methodis to use a third-party program - Broken Android Data Extraction, which can recover files from broken Android phone without USB debugging.

  • It allows users to access broken Android phone and recover photos, videos, messages, contacts, documents, etc. from it.

  • It can extract data not only from phone with broken screen, but also from dead, unresponsive, locked Android phone.

  • Fix bricked Android phone.

Windows Version Download

STEP 1. Launch Broken Android Data Extraction on your PC. Click Start button.

Broken Android Data Extraction Homepage

STEP 2. Then choose your device name and model. If you are not sure, click the question mark to get instructions. In the article, we use the program to get photos off a Samsung Galaxy S4 with broken screen.

Choose Device Name and Model

STEP 3. Put your broken phone in Download mode. If you don't know how to do that, click Start to follow the instruction to enter Download mode. Then connect the broken phone to PC via USB cable.

Enter Download Mode

STEP 4. The program will begin to download recovery package for your broken phone and recover phone data. Wait patiently until the progress bar reaches 100%.

Recover Data from Broken Android

STEP 5. All photos, messages, videos, etc. from the phone will be displayed by categories. Choose the needed data and click Recover button to save the data in a chosen folder of your computer.

Get Photos off Android

Recover Data from SD Card/SIM Card When Phone Screen is Broken

Many people might save photos, videos on their phones to a SD card and contacts to the SIM card. When we couldn't turn on or unlock an Android phone because the phone is dead or its front screen is broken, we can insert SD card/SIM card to other workable phone to rescue phone data. The method is simple:

STEP 1. Remove SD card or SIM card from broken phone. If the phone has a removable back, like Galaxy S6, LG V20, you can easily pry off the back cover and remove SD card and SIM card. But now many Android phones come with non-removable back covers, like HTC One M8, Samsung S7. You'll need to:

  • Insert the tip of the tray eject tool that came with your phone (or a small paperclip) into little hole next to the microSD/SiM card slot.

  • When the card tray ejects, pull the card tray out and remove the microSD card or SIM card.

Remove SIM Card From Samsung

STEP 2. Insert SD card or SIM card into a workable smartphone. Then you can move needed data from the card to the phone. However, in most cases, we can only find part of the photos, music, videos from the SD card and some contacts from SIM card.

Some users wonder if they can retrieve data from internal memory chip like they did with a SD card. In fact, internal memory chip is soldered to the main board in the phone. It is hard to desolder it; or even if you do manage to desolder it, you can't easily get data out of it because the chip isn't an SD card that can be read by a standard reader or fit the card slot of a smartphone.

Broken Android Data Recovery with AutoPlay

If you have USB debugging enabled before the Android phone is broken, you can also connect the phone to a Windows PC and get photos off with Windows' AutoPlay.

STEP 1. Connect your Samsung, HTC, Sony, LG, Pxiel with broken screen to PC.

STEP 2. If the USB debugging is enabled on the phone, the AutoPlay window will pop up automatically. Click "Open folder to view file" to access the phone memory. Copy files off the phone to PC.

AutoPlay Menu

Tip: How to Access Broken Android Phone from PC

Accessing phone data with PC is a good idea. And there is a tool named Android Control from XDA Forum, allows you to access to you Android device via a PC. However, to use the tool, USB debugging needs to be enabled on the phone and you also need to use ADB on your computer, which is a little complicated.

STEP 1: Download Android Control and Install ADB on your PC.

STEP 2: Launch ADB tool and enter the following commands: 

Adb shell 

echo "persist.service.adb.enable=1" >>/system/build.prop 

echo "persist.service.debuggable=1" >>/system/build.prop 

echo "persist.sys.usb.config=mass_storage,adb" >>/system/build.prop"

STEP 3: After the PC reboots, connect your Android device to your PC. You'll see Android Control, from which you control your broken device via your computer.

Video Guide: How to Perform Broken Android Data Recovery


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