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[Fix] Samsung Kies Not Working

By Carrie Murray, Friday, September 22, 2017

Apart from Kies connection problem, users of Samsung Kies also report other situations that Samsung Kies isn't working, including:

Here is some tweaks to fix the problems.

Samsung Kies Logo

Unable to Install Kies

You are installing Samsung Kies on your PC, and the installation is stuck at "installing hotfix"  screen. The error is encounted when:

  • Anti-virus or other security software in the computer is blocking Kies;

  • Kies setup file is corrupted;

  • Users don't have an adminstrater access;

  • Computer issues, inlcuding no network connection, missing the minimum system requirement of Kies, outdated operating system.

To fix the error, you may:

  1. Temporarily disable firewall, anti-virus, anti-spyware, anti-malware or other security software that might block Kies. To disable firewall, take Window 8 as an example: go to "Control Panel">"Windows Firewall"> click "Turn Windows Firewall on or off"> select “Turn off Windows Firewall” and click ”OK“. The procedure differs according to different operation systems.

    Turn Off Firewall On Window

  2. Delete the downloaded files and re-download a fresh version of Kies.

  3. If this is a work computer, you may not have the adminstrator access. This can be verified by whether you can download other software on the computer.

  4. Check if there is any update for your computer. For Windows Vista or Windows 7, go to "Control Panel"> "Safety and Security">"Windows Update." And also check if your computer meets the minimum system requirement of Kies.

Kies Fails to Start

Kies is installed on your computer just fine, but when you try to open it, it fails to start or the icon appeared on the taskbar but the program itself never opened. If you are struggling with the problem, here is the solution:

  • Close Kies, and on the computer, go to ”C:Program Files“>”Samsung“>”Kies", opened the programme called "KiesHelper", which could bring up Kies. Then install the recommended update.

  • Also some users have proved to solve the problem by running Kies as administrator: right click on the app, and click/tap on "Run as administrator".

    Run as Adminstrator

Contact/Calendar Syncing Issue

A error message is presented when you are syncing contacts/calendar to Outlook/Gmail, saying "An error has occurred while preparing to sync - task cancelled" or just simply "unknown error". Or the syncing process is extremely slow and stops at some point. Try the following tips and see how they work:

In Kies 3, go to "Tools">"Preferences">"Device" and checked all the items under "Initialise Syncing Log".

On the computer, go to "Control Panel">"Programs">"Default Programs">"Set Default Programs", select "Outlook" from the left side drop menu and click on "Set this as default" and click "OK".

Set Outlook as Default Program

Solution: Find An Alternative to Samsung Kies

Since there are many troubles in using Samsung Kies, sometimes you can find another tool to do what can it do, such as FonePaw Android Data Backup & Restore. Here's why you should use it to replace Kies:

  • 1. It can back up and restore data on any Android phones/tablets while Kies only supports Samsung.

  • 2. It offers way for you to encrypt your backup files so that no one can access your privacy.

  • 3. You don't need to worry about the speed and stability of the network since you can back up with FonePaw without Wi-Fi.

  • 4. All backup history will be saved on your PC and the newest one will not erase the old one.

  • 5. The feature of backup is free so you can have a try before restoring.

Alternative to Kies

Have this post fixed your Samsung Kies error? If you come across Kies related problems that are not mentioned above, feel free to leave a message below and let us help you with it.

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