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How to Install iTunes When There Is A Problem with This Windows Installer Package

By Carrie Murray, Monday, October 22, 2018

Uninstalling and reinstalling iTunes on Windows PC is a simple task. As simple as it is, there are iTunes install errors that prevent you from successfully reinstalling iTunes. For example, when trying to reinstalling iTunes, some users saw an error popping up saying: "There is a problem with this windows installer package. A program required for this install to complete could not be run contact your personnel or package vendor."

There Is A Problem with This Windows Installer Package iTunes

So what does it mean when iTunes said there is a problem with this windows installer package? How to fix the 'Windows Installer package' error so that we can reinstall or update iTunes on our PCs? Here are the answers you are looking for.

Why Am I Seeing Windows Installer Package When Installing iTunes

The following 3 possible reasons may explain why you see Windows Installer Package when installing iTunes.

  • The most possible reason for the Windows Installer Package error is that the iTunes, iCloud for Windows or other Apple software that you have uninstalled from your PC are not properly uninstalled.

  • A DLL file which is required for the iTunes installation fails to run, thus Windows prompts that "there is a problem with this windows installer package".

  • The Apple Software Upgrade on your computer is out of date.

How to Fix iTunes "There Is A Problem with This Windows Installer Package"

To fix this problem, here are 3 ways you could try.

Way One: Properly Uninstall iTunes 

To fix the Windows Installer package problem with iTunes, you can start with properly uninstall all Apple Software.

Step 1 Go to Control Panel on Windows. Click Uninstall A Program. 

Uninstall A Program on Windows

Step 2 Select iTunes and click Repair. After repairing, click Uninstall to uninstall iTunes. 

Uninstall iTunes and Apple Related Software

Step 3 If you have other Apple software you want to uninstall, such as iCloud for Windows, Apple Software Update, Bonjour , repeat "Repair" and "Uninstall" step for them. 

Step 4 After uninstalling the Apple software, reinstall iTunes again and see if there is still "Windows Installer Package" error. If there is, try the next solution.

Way Two: Microsoft Program Install and Uninstall Utility

Microsoft Program Install and Uninstall Utility is a troubleshooter that can repair issues hat block you from installing or removing programs, including the Windows Installer Package problem.

Step 1 Go to Microsoft Support website to download the Microsoft Program Install and Uninstall Utility. Click Download to get the troubleshooter.

Step 2 After the utility is downloaded, open the utility. And click Next.

Microsoft Program Install and Uninstall Utility

Step 3 Then the Install and Uninstall Utility will ask if there is a problem with installing or uninstalling problem. Choose Uninstalling. Then the utility will try to detect any uninstalling problem.

Uninstall A Program

Step 4 When you are asked to select a program to uninstall, select iTunes and click Next.

Step 5 The Windows Utility will ask you to confirm your selection. Select "Yes, try uninstall." And it will completely uninstall iTunes from your computer.

Resolve iTunes Uninstall Problem

Step 6 Reinstall iTunes. You should not be seeing "There is a problem with this Windows Installer Package" error this time.

Other Tricks

  • Make sure you have installed the correct installing package of iTunes. For example, if your computer is a x86 Windows, download and install a x86 iTunes installer.

  • Delete the iTunes installer files that failed to install and triggered the Windows Installer Package error. Then download a new installer from Apple’s official website and try again.  

Alternatives to iTunes for Windows and Mac

FonePaw DoTrans

If you need iTunes to sync data between iPhone and computer but iTunes cannot be installed, you can use FonePaw DoTrans, which can transfer and back up photos, video, music, contacts, SMS from iPhone, iPad, iPod Touch to computer without hassles. It can also transfer data between your iOS devices, for example, from an iPhone to another iPhone.


FonePaw DoTrans

FonePaw iOS System Recovery

FonePaw iOS System Recovery can replace iTunes to fix system problems on your iPhone, iPad, iPod Touch. For example, if an iPhone is stuck on Apple logo, black screen, recovery mode, you can restore iPhone with the FonePaw program without iTunes. Also it can help to upgrade iPhone to the latest iOS.

FonePaw iOS System Recovery

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