Recovery & Repair
Backup & Restore
Data Transfer

Fixed: iTunes Could Not Connect to This iPhone/iPad (Value Missing)

author Emily Watson
date Thursday, July 11, 2019

Restoring iPhone, iPad with iTunes is one of the most effective solutions for common iOS problems, such as disabled iPhone, white Apple logo screen of death, black screen of death. However, sometimes you may fail to connect the disabled/locked iPhone to iTunes and see an alert that says "iTunes could not connect to this iPhone/iPad. The value is missing".

iTunes Could Not Connect to This iPhone and Value Missing

When iTunes says that it could not connect to this iPhone/iPad and the value is missing, it means that there is something wrong with your iPhone/iPad so that iTunes won't able to make a connection with it in a regular way.

Luckily, there are 2 tricks you can use to make the misbehaving iPhone/iPad communicate with iTunes without triggering the value missing error. If the tricks do not work for your device, the problem may be on the iTunes' side. Updating or reinstalling iTunes could be helpful. See below for more detail.

You May Need:

1.Fix Disabled/Locked iPhone/iPad/iPod Touch without iTunes

If you don't have time for all the troubleshooting steps to fix the value missing error on iTunes, you can just drop iTunes and get other tools for fixing iPhone, iPad, iPod Touch that is disabled, won't turn on or gets stuck. FonePaw iOS System Recovery (opens new window) is a great alternative to iTunes.

It is an expert at fixing system issues of your iOS device when you cannot enter the device and compared with iTunes, it can guide users through the repairing process in a direct way. More importantly, it is good at connecting with disabled, locked, frozen iPhone, iPad so that there won't be any error in restoring the iPhone with iOS System Recovery.

The steps below show you how to use this software to solve your iOS problem without dealing with the iTunes alert.

Step 1: Download FonePaw iOS System Recovery to your computer and install it.

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Step 2: Launch FonePaw iOS System Recovery, click iOS System Recovery to move to the interface below. Click Start.

ios System Recovery

Step 3: Put your device into recovery mode (opens new window) and connect it to PC via a USB cable. Select Standard Mode and click Confirm.

Tip: You can also directly connect the disabled iPhone/iPad to iOS System Recovery. The software will detect that the connected device is abnormal and guide you to enter the Recovery mode/DFU mode.

Put iPhone into Recovery Mode

Step 4: The phone model and iOS version of your device will be displayed. Make sure the information of your iOS device is correct and click Repair to download the corresponding firmware package.

Check iPhone Model

Step 5: After the firmware package is downloaded, FonePaw iOS System Recovery will start repairing your iPhone/iPad/iPod Touch. Do not disconnect your phone and make sure the internet connection is working.

Fixing Disabled iPhone without iTunes Error

Step 6: Wait for the processing bar to go to 100%, and your iPhone/iPad/iPod Touch will be back to normal.

Disabled iPhone Fixed

2. Restore iPhone with iTunes in Recovery Mode

Although it warns that "iTunes could not connect to this iPhone/iPad. The value is missing", you can still use iTunes to restore your disabled iPhone/iPad/iPod Touch by putting your device in recovery mode. The recovery mode enables iTunes to recognize and communicate with the iPhone, iPad even if the device is acting weird.

Step 1: Connect your iPhone/iPad/iPod Touch to your PC and run iTunes on your PC.

Step 2: Set your iPhone/iPad to recovery mode (opens new window).

Step 3: After the iTunes logo appears on your device, you'll see the following dialog on iTunes. Click the Restore button in the dialog box on PC and confirm your choice when you are asked again.

iTunes Recovery Mode

Step 4: Wait for iTunes to process the restoring.

Note: Some users reported that nothing happens after they click the Restore button in the dialog box. If this happens to you, click Cancel button instead, which will close the dialog box and return to the main window of iTunes. Now click the Restore option on the main window.

Restore iPhone with iTunes in Recovery Mode

3. Restore iPhone in DFU Mode

DFU, the abbreviation of Device Firmware Update, is a device mode that enables iTunes to restore your iPhone whatever states the iPhone is currently in. It is more advanced than the Recovery Mode. So if iTunes can't connect to iPhone, iPad under recovery mode, try DFU mode.

Step 1: Connect your device to a computer and then lunch iTunes on the computer.

Step 2: Set your iPhone to DFU mode. (Nothing will be displayed on the screen when the device is in DFU mode)

DFU Mode

Step 3: When your iPhone is in DFU mode, you will see a pop-up window on iTunes. Select "Restore" on it.

Step 4: iTunes will connect to your iPhone without error and restore it to the normal state.

If neither the recovery mode nor the DFU mode can fix the value is missing error on iTunes, give FonePaw iOS System Recovery a try.

4. Update iTunes

If the above solution does not work, try to update your iTunes.

  • On Windows PC, just click Help > Check for Update to get the latest version of iTunes.
  • On Mac, launch iTunes, click iTunes > Check for Update.

Update iTunes

After you have updated your iTunes to the latest version, connect your iPhone to your computer and launch iTunes again. If it still informs "iTunes could not connect to this iPhone/iPad. The value is missing", repeat the above steps with this latest iTunes version again.

5. Reinstall iTunes

If your problem is still unsolved, maybe you should consider reinstalling iTunes (opens new window). Before reinstalling iTunes, make sure to uninstall iTunes and all its related components. After you reinstall iTunes, try the recovery mode or DFU mode tricks again and see if the "iTunes could not connect to this iPhone/iPad. The value is missing" error is gone now.

6. Switch to An Original Apple Lightning Cable

This may sound stupid but some users found that they can connect the disabled iPhone, iPad to iTunes without the value missing error after switching to an original Apple lightning cable. There are some third-party USB cables that do charge your device but do not work in restoring the device with iTunes.

I hope that your iPhone/iPad is fixed. If there are still problems with your device or iTunes, read more iTunes troubleshooting tips (opens new window) or try FonePaw iOS System Recovery (opens new window), an iTunes alternative in fixing iOS system problems.