WhatsApp Backup Not Working on iPhone

By Emily Watson, Monday, November 06, 2017

I was backing up my WhatsApp chats last night before I slept. At first, the backup progress went well and it was on 45% when I last checked it. However, when I waked up, I found that the WhatsApp backup process got stuck at 0%. How come? The process seems not working for hours so far. Any idea?

To be honest, this is not a rare case. If you've searched for a solution on Google, I beg you know there are many people having the same problem that WhatsApp chat backup got stuck at 0% when loading. And, yes, that's causing insignificant troubles for users. Why? Perhaps it's due to a network problem, system glitches or the insufficient iCloud storage. Issue unsolved? Why not try out the following solutions.

Don’t Miss Out:

Solution 1: Restart Your iPhone

The simplest workaround to implement is shut down your WhatsApp and power off your iPhone. Actually, when an iPhone shuts down, it will turn off all the insignificant apps running in the background. Moreover, it gives a brand new start when it boots up again.

I'm not being exaggerated. 'Restart your iPhone' is the top recommended way in each article like the one you're looking at. It's easy and worth a shot. Please hold down the "Wake/Sleep" button and slide to power off.

Restart iPhone

Solution 2: Software Update for Both

You should check out whether you've upgraded either WhatsApp or iOS to the latest version. A new version is meant to fix bugs and bring new features for users. It's likely that the problem is caused by system bugs. Now that the iOS 11 has been released for weeks, you should try it.

  • To update WhatsApp, go to "App Store" and switch to "Updates".

  • To update software, navigate to "Settings" > "General" > "Software Update".

Update WhatsApp

Solution 3: Re-sign in Your WhatsApp Account

Also, there is a possibility that WhatsApp server fails to sync with your WhatsApp account. Though this is not usually happening, what you should do is to log out your WhatsApp and then log back in.

WhatsApp

Solution 4: Relog in Your iCloud Account

Sometimes it's something to do with your iCloud account. Same as the possible reason above, Apple may be unable to associate with your iCloud information so that fail to connect your iCloud account. Here you relog in your iCloud account as following:

Step 1. Launch the "Settings" app.

Step 2. Swipe to "iCloud". (iPhone is running iOS 11 and later, touch the Name of your Apple ID at the top.) Step 3. Scroll down to the bottom and tap "Sign Out" and choose "Sign Out of iCloud".

Step 4. Log in your iCloud again.

Solution 5: Check Out Network Condition

The WhatsApp backup would fail if issues occur to the network to which your iPhone is connecting. Firstly, you should make sure that your router is working normally. Then, try the following solutions to exclude the network problem.

  • Switch to mobile internet and see whether the process goes.

  • Turn on Airplane Mode to shut down all connection for minutes and then turn it off.

  • Reset network settings. Go to "Settings" > "General" > "Reset" > "Reset Network Settings".

Reset iPhone Network

Solution 6: Alternative to Back Up WhatsApp

If the problem persists, you should consider an alternative way to back up your WhatsApp chats instead of backing to iCloud. Here I'd like to recommend you an intuitive and authentic freeware - FonePaw iOS Data Backup & Restore. It empowers users to back up and restore various data on iPhone as easily as ABC. As opposed to iTunes, this program allows users to look up backup files anytime. Here's how it works.

Supported Data:

| Photos | Videos | Audios | Messages | Contacts |

| Call History | Voicemail | WhatsApp | Notes | Calendar |

| Reminders | Safari History/Bookmarks | Voice Memos | App Document |

Windows Version Download

Step 1. Choose A Backup Mode

Please give it a click on the download button and install iOS Data Backup & Restore. When you launch the software, you can see there are two options: iOS Data Backup and iOS Data Restore. You are able to do a standard backup or an encrypted backup.

Backup Modes

Step 2. Select Desired Data to Backup

After that, you need to choose desired types of data you want to backup. Now, select "WhatsApp & Attachments" along with others and click "Next" to proceed. It takes no time to finish.

Select Files to Backup

Step 3. Preview Backup

Other than iTunes, iOS Data Backup & Restore allows users to view the backup files anytime with ease. On the interface in which you choose "Standard backup" or "Encrypted backup". There is an underlined blue sentence. Please click on it and select the desired file you want to look up. Then, you can see what's inside.

View Backup

That's easy, right? Why not try it on your own. FonePaw iOS Data Backup & Restore is free for users to back up data on iPhone/iPad/iPod. I'm sure it will never let you down.

Windows Version Download

2  likes

Thank you for providing feedback!