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Troubleshoot: iOS 11 Pictures Cannot Be Displayed

By Carrie Murray, Friday, January 12, 2018

"I was surprised to find that the photos I took today were in some unknown file format with the file extension of .heic. I was further horrified to learn that nothing on my PC can read them…"

"I have a shared album with an iPhone user but when I download the photos to my Android phone, I can't open them because they are in the new HEIC format. Is there any way I can covert then to a compatible format?"

- Users from the forum

Some people complained that they failed to open the new iOS 11 HEIC files on Windows, Android or some other devices. To solve the problem, you can scroll down the screen and follow the guide to troubleshoot the iOS 11 pictures not displayed issue.

Troubleshooting 1: iOS 11 Pictures Cannot Be Displayed on Windows PC

The iOS 11 HEIC files are not supported to view on a PC. If you find out that the image files with the .heic extension cannot be opened on your Windows, you are recommended to download a HEIC viewer to convert the files into the compatible format such as PNG or JPG.

The other case is that if the HEIC photos saved on your PC are captured by your own iPhone instead of being received or downloaded from others, you can make it easier to view the images by adjusting the relative settings. Just head to "Settings > Photos" on your iPhone X/8/7 and then choose "Automatic" under the "TRANSFER TO MAC OR PC" menu. In this way, the HEIC photos would be automatically converted into the compatible format when they are displayed on your PC or Mac. 

Automatially Convert HEIC Photos

Troubleshooting 2: Solve Cannot Open iOS 11 HEIC Files Issue on Android

HEIC, also called HEIF, is a new image format of Apple, so now Android is not compatible with it. Thus, you cannot open the HEIC files on any Android phone or tablet. To solve the problem, you should firstly move the HEIC photos to your PC by connecting your phone to computer. Then convert the HEIC files into JPG or PNG with the converter tool. After the conversion, you are able to get the images back to Android and view the files without any difficulty.

Troubleshooting 3: Cannot View HEIC Photos on iPhone 6s and Earlier

The HEIC files cannot be viewed on the iPhone 6s or the earlier versions, even though you have updated it to iOS 11. To fix it, you should transfer the HEIC photos from iPhone to PC. Then use a HEIC to JPG converter to change the HEIC format on your PC. Now, you should be able to view the files on your computer. If you want to make it accessible and viewable on your iPhone, you just need to export the photos from PC to iPhone.

See also: How to Transfer Files from PC to iPhone

The other way to view the HEIC photos on iPhone 6s and earlier versions is using AirDrop. When you using AirDrop to transfer HEIC photos captured by iPhone X/8/7 to your iPhone 6s, for example, the images would be automatically converted into JPG or PNG format. In this way, you can open and view the files directly on your iPhone 6s. But please note that if you transfer the HEIC photos via a third-party app, the HEIC may not be able to converted into the compatible format. 

Cannot View HEIC Photos

How to Convert HEIC Files into JPG/PNG

FonePaw HEIC Converter Free program is a must-have tool that allows user to convert HEIC photos to JPG or PNG easily and freely. Now, just check how it works.

Step 1. Download FonePaw HEIC Converter Free

Download and install the FonePaw HEIC Converter Free program on your Windows or Mac and then install it.


Step 2. Add HEIC Pictures

Launch the program and then click on the "Add HEIC" to select the HEIC files from your computer to the program.

HEIC Converter Homepage

Step 3. Select Output Format

After you add the files to the FonePaw app, you are able to select the output format under the "Conversion Settings" menu. The JPG and PNG are available for you to choose. Of course, you can also adjust the other settings such as image quality, output path and so on.

Select Output Format

Step 4. Convert HEIC Files

Click on the "Convert" button and your HEIC photos would be exported to computer in JPG or PNG format. You can go to the location and check the result.

Convert HEIC to JPG

If you have any problem about this guide, please send us a feedback by writing a comment below!

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