4 Methods to Fix Google Play Store Error 920

By Lois Green, Wednesday, July 26, 2017

Error 920 is one of the most commonly seen error codes in Google Play Store. Like other Google Play Store server errors, the error 920 pops up when you try to download, install or update app/game (WhatsApp, FaceBook, etc.) in Play Store, saying "Update or Download for 'App Name' could not be downloaded due to error. (920)".

This post will show you 4 possible methods to fix Google Play Store Error 920. The methods are very simple and can fix the error in several minutes.

Google Play Store Error 920

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Things to Check Before Fixing Error 920

Before getting to the actual solutions, you may want to check out the following tips first. In some cases, the Google Play Store error 920 in Samsung Galaxy, Nexus, OnePlus, HTC, LG, Moto can just fix itself.

  • Some users found that the problem could be on Google's server. According to the users, when receiving the error code 920, you may just wait 10 to 15 minutes and then try to download or update the apps/games again. Also, there are users who found it helpful to restart the devices and try again.

  • The error 920 could appear when you try to download/update a lots of apps and games in Google Play at once. So instead of tapping "Update all", you may want to go to the page of each app and download/update the app individually.

  • Devices using custom Android ROM, like Cyanogenmod based devices, tends to get the error 920 in Google Play Store. If you recently flash your phone/tablet with custom ROM, you may want to go back to stock ROM.

4 Methods to Fix Google Play Error 920

Method 1: Ensure A Strong Internet Connection

If you download/update WhatsApp, FaceBook, etc. over a weak internet connection, the Google Play Store error 920 could appear. Therefore,

  • When you are using mobile data, turn the cellular data off and on. Or change to a Wi-Fi network.

  • When you are using Wi-Fi, turn the Wi-Fi off and on. Or get your phone connected to other Wi-Fi or mobile data.

Android Turn Wi-Fi on

After that, you can start to download/update apps/games in Google Play Store.


Method 2: Uninstall and Re-install App/Game

If you get the error 920 when you try to update a certain app or game in Google Play Store, you can fix the error by uninstalling and re-installing the app/game.

  1. Go to Settings > Apps/Application Manager.

  2. Find the app that causes the error.

  3. Choose the app and tap Uninstall.

Android Uninstall Apps

Tip: You can also uninstall the app from Google Play Store. Open Play Store, select My apps & games, find the problematic app in your installed list and choose Uninstall.

Now you can re-install the app from Google Play Store.


Method 3: Clearing Cache and Data

You need to clear not only the caches and data of Google Play Store but also that of Google Play Service.

  1. Go to Settings > Apps/Application Manager.

  2. Choose Google Play Store.

  3. Tap Clear Caches and Clear Data.

  4. Repeat the steps to clear Google Play Service caches and data.

Clear Cache and Data

This is the most effective method that has been found. You should have no problem installing or updating apps/games in Google Play Store by now. If the error 920 still comes up, try the next method.


Method 4: Remove Gmail Account

You can simply remove Gmail account from your Android device in these steps:

  1. Open Settings > Accounts > Google.

  2. Choose your Gmail account and select Remove account.

Remove Google Account

After that, you can add your Gmail account back. If you still get the error 920 after re-adding your Gmail account, switching to a new Gmail account can be helpful.

The error 920 in Google Play Store should be fixed by now. If you have other question, feel free to leave a comment.

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