How to Fix Google Play Error Code 491

By Lois Green, Monday, July 24, 2017

I can't download apps on my phone. Whenever I tap Install, this Google Play error 491 pops up on my ZTE ZMAX Pro. How can I fix error 491 on Google Play app?

The Google Play error 491 has happened not only on ZTE devices, but also on Samsung, HTC, Nexus and other Android phone/tablet. The error makes it impossible for users to download, install, update apps or one specific app. Here are some tricks to fix Google Play error 491.

Google Play Error Code

Why Does Google Play Error Code 491 Mean?

The Google Play error code 491 seems to come up from nowhere. Although there is no specific explanations for the error, there are some possible reasons that may cause the error 491 in Google Play on your Android phone:

  • The Google Play apps have corrupted data;

  • There is something wrong with your sign-in Google account;

  • There are some settings that are incompatible with Google Play app in your device.

No matter what the reason is, you can try to fix Google Play Store error 491 with following solutions.

How to Fix Google Play Error 491

Solution 1: Restart Android Phone/Tablet

When you see the error 491 on your Android phone or tablet, the first thing that you should do is to restart the device. Long press the power button to restart your phone or tablet. In some cases, the error 491 would be gone after the phone or tablet reboots.


Solution 2: Clear Google Play Caches & Data

  1. Go to Settings > Apps/Applications;

  2. Scroll down to locate Google Play Service and Google Play Store;

  3. Choose Google Play Service/Google Play Store;

  4. Click Clear Data and Clear Cache.

Clear Google Play Data Caches

Tip: If you have Google Service Framework installed on your Android device, you may want to clear its data and caches as well.

Now you can go back to Google Play Store and see if you can install or download apps/games. If the error 491 still persists after clearing Google Play Service and Google Play Store caches & data, move on to the next trick.


Solution 3: Uninstall Updates for Google Play Apps

You can uninstall updates for Google Play Store and Google Play Service to fix the error.

  1. Go to Settings > Apps > Google Play Store > Uninstall Updates

  2. Go to Settings > Apps > Google Play Service > Uninstall Updates.

  3. You can then restart your device for the change to take effect.

Uninstall Updates Google Play


Solution 4: Remove Google Account

If it is your Google account that cause the error 491, you can fix the error by removing Google account from your Android phone/tablet. Then after restarting your device, you can add the account back and see if you can normally download, install, update apps/games in Google Play Store.

  1. Go to the Settings > Accounts;

  2. Choose your Google Account and select "Remove Account";

  3. After the account has been removed from your device, reboot the device;

  4. Once the device restarts, go to Settings > Account to add your Google account back.

Remove Google Account

Many users has fixed the error 491 after the above steps. And for some users, the error code 491 is gone when they switch to a new Google account.


Solution 5: Reset App Preference

If the error code 491 still shows up, reset app preference on your Android device in the following steps:

  1. Go to Settings > App/Applications;

  2. Tap three dot icon and choose Reset app preferences;

  3. Tap Reset Apps.

Android Reset App Preference

This will reset preferences for your apps but will not wipe out any of your phone data.


Solution 6: Delete APN with Proxy/Port Set

If you have set up proxy/port in a APN, deleting the APN could help to stop the error 491.

  1. Go to Settings > Network Connection > > More networks > Mobile networks;

  2. Click Access Point Names;

  3. Tap the access points and check if they have proxy/port set;

  4. If the proxy/port is set, delete the APN.

Android Edit APN


Solution 7: Download APK

Firstly, enable downloading apps from Internet:

  1. Go to Settings > Security.

  2. Toggle on the button of Unknown source.

  3. This will enable the device to install apps that are downloaded outside of Google Play Store.

Enable Apps from Unknown Source

Then download Google Play Store APK from Internet and install the app on your device.


Solution 8: Factory Reset Android Device

If the above methods fail to fix the error 491, you can try factory resetting your Android phone/tablet. The reset will delete all data and settings on your device, therefore, it is important to make a full backup of your device before the reset.

  1. Backup your phone/tablet;

  2. Go to Settings > Backup & Reset;

  3. Tap Factory data reset.

Factory Reset Android Phone

The Google Play error 491 should stop bothering you right now. If you find other tricks that help to fix the error, please share with us by leaving your comment.

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