Common Fixes for Dropbox App on Android

By Emily Watson, Monday, Jan. 30, 2017

Like using other apps, users could come across various problems when uploading & sharing files with Dropbox app. We collect seven problems that is most commonly seen in Dropbox app on Android and provide with fixs accordingly.

Problem 1: I deleted a file (folder) by mistake. Can I recover the deleted file (folder)?

Fix: Yes, you can. Dropbox saves the file or folder deleted within 30 days for you. However, you can not find the restore option on Android app. Log in your Dropbox account in Dropbox website to get back the deleted files.

  1. In the Dropbox website, choose "Deleted Files" on the left.

  2. You'll see the deleted file and folders showing in gray.

  3. Select the item that you want to recover and click "Restore" button.

  4. Go back to your Dropbox app on your Android phone. You should find the file or folder again.

Restore Deleted Files

Problem 2: I store all my working documents on Dropbox. But I today couldn't open one of the docs. It can be opened before. What happened?

Fix: The most possible explanation for this problem is that your file is corrupted somehow. Therefore, here is what you should do:

  1. Select the file in your Dropbox app on Android.

  2. Tap the arrow down icon to bring out more options. Choose "Export".

  3. Then use a appropriate app to open the file. If it is a .doc file, open it with Microsoft office.

  4. If the file can not be opened with other app, it is corrupted and is disable to be read in Dropbox.

Export Files

Problem 3: Dropbox has been working fine in my Samsung S7 until yesterday. I couldn't upload (open, preview, download) my photos. What's the problem?

Fix: Firstly, you should check if your network is working. Dropbox relies on network connection to open, upload, download or preview files. So if your Wi-Fi or cellular data is not connected or too weak, it will cause the above problem. Especially when you are dealing with photos on Dropbox, a strong Wi-Fi connection is a must.

If your Android device has connected to Internet, then you can sign out of your Dropbox account and sign in again to see whether the problem is solved.

Problem 4: My Nexus 5 is running slow and I think clearing up the phone may help. How can I clear Dropbox cache?

Fix: Dropbox has built-in "Clear Cache" option. To clear cache,

  • Launch Dropbox on your Android phone, swipe from the left to the right to access folder menu.    

  • Tap "Settings" and scroll down to find "Clear cache" in "Advanced features" section.

Clear  Cache

Also, deleting and re-installing Dropbox app can also clear caching issue.

Problem 5: I see an overlay on Dropbox app. What should I do to stop it?

Fix: Please recall if you have recently installed a new app on your Android phone? The overlay issue often caused by other apps on your device. You can disable the app that display over Dropbox to fix the problem.

  1. Open your Android phone and go to "Settings".

  2. Choose "Apps" or "Application manager".

  3. Tap the app you want to disable. And choose "Disable".

Disable App

You can re-enable the app again later.

Problem 6: I saw that Dropbox "Sync is off" in Android settings. How can I turn it on?

Fix: In fact, you don't have to turn on the option to use Dropbox. By default, Android displays "Sync is off" on accounts like Google, Email account in "Accounts and Sync". It is fine to totally ignore the settings and use Dropbox as usual.

Problem 7: I couldn't log in Dropbox. Help!

Fix: Firstly, make sure you are using the right account and password. Then download and install the latest version of Dropbox on Android. You should log in with the new version.

Hope that your problem has been resolved by now. If you have came across problem that is not mentioned above. Leave your problem below in comment section. Go on reading more tips about using Dropbox on Android.

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