Recovery & Repair
Data Transfer

How to Fix Firmware Upgrade Encountered an Issue on Samsung

author Lois Green
date Thursday, May 25, 2017

"Firmware upgrade encountered issue. Please select recovery mode in Kies & try again".

Many Samsung users get this error message when they are attempting to use Odin/Kies to root, upgrade, downgrade their devices or flashing a custom ROM. The error can be easily fixed. This post will show you three solutions to fix firmware upgrade encountered an issue with/without Kies. You can use the solutions to fix the problem on Galaxy S7/S6/S5/S4/S3/2/Note 5/4/3/2 and tablets.

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Samsung Firmware Upgrade Encountered An Issue

Part 1: Fix Firmware Upgrade Encountered an Issue With Kies

You can follow the lead of the error message and try to fix the "firmware upgrade encountered issue" error with Kies' Firmware upgrade and initialization feature. Here are the specific steps.

Step 1. Download and install Kies on your computer. Run Kies and choose Tools > Firmware Upgrade and Initialization.

Kies Firmware Upgrade and Initialization

Step 2. Check the model and serial number(S/N) of your Samsung phone.

  • If your phone has a removable back cover, you can find out the model name and S/N after taking out the battery.

    Samsung Check Model/Serial Number

  • If you have registered your device in, you can log in with your Samsung account and get the information.

  • Or you can get the information from the box of the phone.

Samsung Box Check Model/Serial Number

Step 3. Enter the model name and serial number of your Samsung on Kies.

Kies Enter Serial Number

Step 4. Kies will warn you that the firmware upgrade and initialization process will erase all your data and settings and your phone will be updated to the latest firmware version afterward. Click OK to continue.

Kies Firmware Upgrade and Initialization Warning

Step 5. The program will start to download files for the firmware upgrade. After the firmware is downloaded, you'll see this window.

Step 6. Follow the instruction in the window to put your Samsung phone in recovery mode. Tick the check box and click "Start upgrade".

Kies Start Firmware Upgrade Initialization Process

Step 7. Wait patiently until you see "Emergency recovery of firmware completed". Please DO NOT disconnect your phone with the computer during the process.

Now "firmware upgrade encountered issue" error should be gone. However, all data and settings will also be gone on your device. If you don't want to lose important data or find upgrading firmware with Kies is too troublesome, you can try the following two methods to fix "firmware upgrade encountered issue" error without Kies.

Part 2: Fix Firmware Upgrade Encountered an Issue Without Kies

# Fix Firmware Upgrade Encountered an Issue in One Click

The first method that we introduce in this part is a super simple one: using FonePaw Broken Android Data Extraction (opens new window) to unbrick Samsung phone in one click. The program can fix devices with system errors caused by upgrade/root failure, for example, fixing Samsung phone stuck at Download mode, boot screen, black screen and others. And recently some users discovered that it can also be a solution for fixing firmware upgrade encountered issue on Samsung.

This works for Samsung S6/S5/S4/Note 5/Mote 4/Note 3/ Tab Pro 10.1.

Step 1. Download and install Broken Android Data Extraction on PC and connect your Samsung phone to PC with USB cable.

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Step 2. Run the program and choose Broken Android Data Extraction > Fix Device. Since there is no option for "firmware upgrade encounted an issue" error, choose Others and click Next.

Fix Device with System Error

Step 3. Enter the model name and number of your Samsung device. The program will download suitable recovery package according to the information that you provide. Therefore, it is important that you have entered the correct model name and number.

Select Device Name and Model

Step 4. Follow the instruction of the program to put your Samsung phone in Download mode with Volume down + Home + Power buttons.

Step 5.The program will begin to download recovery package and fix the device. When the repair is complete, your phone will restart and be back to normal.

Repair Samsung Successfully

Now your phone is back to normal and all the data and settings are safe and sound on your phone.

# Fix Firmware Upgrade Encountered an Issue Using Odin

If Broken Android Data Extraction doesn't support your Samsung device, you can use Odin3 flash tool to manually flash a new firmware and fix the firmware upgrade issue. Flashing a ROM (opens new window) will also delete all data on your device.

Note: This method would erase all your phone data so here suggest you back up your data firstly or move to the last part with Broken Android Data Extraction.

Step 1. Download suitable firmware for your Samsung device from Sammobile and unzip the package.

Step 2. Download Odin3 on your phone.

Step 3. Put your Samsung phone into Download mode and connect the phone to your computer via USB connection.

Step 4. Run Odin3 and click AP/PDA. From the downloaded package, select the tar.md5 firmware file.

Odin Flashing Firmware

Step 5. After Odin has added the file, click Start button. It could take a while for Odin to flash new firmware on your device.

Step 6. When you see the Pass! Message, the firmware flashing is done and your phone will automatically reboot.

Odin Flash Firmware Successfully

If you still have question about fixing "firmware upgrade encountered issue" error. Leave your question below.