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SMS/Contacts Backup on Unresponsive Samsung

By Carrie Murray, Wednesday, May 24, 2017

No matter how careful you are, you could get your Samsung phone screen broken or cracked every now and then. And in many cases, the phone stops responding to any tap after the touch screen is broken. When facing an unresponsive Samsung phone, the least you can do is to retrieve useful data, like SMS messages/contacts, from the screen-broken phone. 

It is good idea to get your contacts/messages off the broken Galaxy phone to PC. However, a PC is unable to access your phone without USB debugging enabled on the phone. Therefore, to backup messages and contacts from a unresponsive Samsung without USB debugging, you need a professional data recovery tool: FonePaw Broken Android Data Extraction. This post will explain specifically how this tool help you to backup messages/contacts from devices with broken screen. 

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How to Backup Messages/Contacts from Unresponsive Samsung

Broken Android Data Extraction is designed for recover data from unresponsive/broken Samsung phone. It can scan out and retrieve messages/contacts/call history/media files from the phone with no need to tap on the phone screen. If you want, you can export important messages/contacts to PC to make a backup. Samsung Galaxy S6/S5/S4/Note 5/Note 4/Note 3/Tab Pro 10.1 can all work with the program. 

Download Broken Android Data Extraction on your Windows PC to begin backing up contacts/messages from Samsung phone with broken screen. 


Step 1. Enter Broken Android Data Extraction 

Launch the data recovery program and choose Broken Android Data Extraction. Then use USB cable to connect your unresponsive device to PC. Click Start. 

Start Extract Data from Broken Android

Step 2. Choose Name & Model of Your Samsung

You’ll need to select name (e.g., S6) and model (e.g., SM-G9200) of your unresponsive Samsung phone. If you don’t have the information, click question mark for help. After you have done selecting, click Confirm. 

Select Device Name and Model

Step 3. Enter Download Mode on Your Samsung

The program will show you how to enter Download mode on your phone with Volume Down + Power + Home buttons with no need to touch the broken screen. 

Steps to Enter Download Mode

Step 4. Recover Contacts & Messages from Unresponsive Samsung 

After your phone has entered Download mode, the program will begin to scan out and recover data from your device. It could take a while if there are lots of files on your phone. After the scanning is finished, click Contacts/Messages to find the items that you need. 

Recover Contacts from Unresponsive Samsung

Step 5. Backup Contacts/Messages from Broken Samsung to PC 

Select the needed contacts and messages and click Recover to backup them on PC.

Backup Unresponsive Samsung to PC

  • The contacts will be stored in HTML/CSV/VCF formats;

  • The messages will be saved in HTML/CSV formats;

  • You can import the contacts in VCF format to your new phone later. 

Have other question about backing up contacts/messages from Samsung phone with unresponsive screen? Leave your question below.

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