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Effectively Fix Apple Music Not Playing on iPhone

By Emily Watson, Friday, March 30, 2018

"Apple Music is not playing songs after I update my iPhone 6s to iOS 11. What should I do?" 

– A user of Apple Music

In fact, users get disappointed recently since they have trouble using Apple Music, after their iPhone is updated to iOS11. Problems reported are as follows: 

  • Apple Music is not playing on iPhone 8/8 Plus/7/7s/6s/6 Plus.

  • Unable to log in Apple Music or make payment on Apple Music.

  • Apple Music keeps unresponsive, or crashing or won't download songs.

  • When trying to play a song, Apple Music shows errors such as "Items not available",  "Unexpected error code 4010", "This media is not supported".

  • Songs cannot sync from iPhone to iPod.

  • Apple Music Radio Stations is not working.

If you come across the above problems, you are not alone, and all of them can be solved in the following methods.

Solution 1: Restart Apple Music

You can always restart Apple Music or any other apps whatever problem it has. Double click Home button to get the recently used apps list, slide up Apple Music to close it, and tap it on the Home Page to restart it. If the problem still exists, keep reading.

Solution 2: Hard Restart Your Device

When you restart your iPhone, iPad or iPod, the device will put itself into rebooting, so it is a good way to remove obstacles for Apple Music to play songs. Operations to force restart an iPhone vary according to the model of your device.

On an iPhone 5/5s,6/6s, iPad, press and hold Power and Home buttons;

On an iPhone 7/7 Plus, press and hold Power button and Volume Down button;

On an iPhone 8/8 Plus, X, press Volume Up button, Volume Down button in turn, then press and hold the Power button;

Restart iPhone X,8/8 Plus

On an iPod Touch: press and hold the Menu and Center (or Select) buttons. You should hold the button until the Apple logo appears. 

Now unlock the screen and launch Apple Music.

Solution 3: Re-install Music App

Problems will go away as Apple Music is deleted, so you can try to reinstall the app and see if it will play songs again. Hold the Music icon and tap the "X" on its top left to delete the app, and then go to Apple Store to download it again. 

Delete Apple Music

Suppose the music still keeps loading, don't be frustrated and try out the following methods.

Solution 4: Re-login iCloud Account

You can store songs from Apple Music in iCloud Music Library. When you log in all devices with the same Apple ID and turn on iCloud Music Library, songs can be synced on your iPhone, iPad and iPod.  If you find the songs haven't been synced or can't be played, go to Settings > Music > turn off and on iCloud Music Library

If it doesn't work, log out and log in iCloud account. Here is the steps to log out iCloud account.

Device with iOS 10.3 or more advanced

STEP 1: Go to Settings >  [the name of your Apple ID] > Sign Out.

STEP 2: Type in your Apple ID password and tap Turn Off.

STEP 3: Slide the button beside the data you want to save on your device.

STEP 4: Tap Sign Out twice to confirm that you want to log out of iCloud.

Sign Out iCloud


Device with iOS 10.2 or earlier

STEP 1: Open Settings > iCloud > Sign Out.

STEP 2: Tap Sign Out again > Delete from My iPhone.

STEP 3: Choose whether you want to keep or delete data on your iOS device.

STEP 4: Type in your Apple ID's password, and tap Turn Off.

Solution 5: Change the Region/Country of Apple ID

Some users fix Apple Music not playing on iPhone by changing the Region/Country of their actual Apple ID, as Apple Music doesn't work in some regions. Here is the steps:

STEP 1Settings > [the Name of your Apple ID] > iTunes & Apple Store.

STEP 2: Tap your Apple ID > View Apple ID > Confirm with Touch ID.

STEP 3: Choose country/Region > Change Country or Region. You can change Apple ID country to United States, where Apple Music is always allowed to play.

iCloud Change Region

Solution 6: Check the Storage

Insufficient storage of your iPhone/ iPad may burden your device and Apple Music keeps crashing or unresponsive as a consequence. Run Settings > General > iPhone Storage, and you can check if storage is running out. If so, transfer some large files, photos or videos to your PC the free up your device.

iPhone Checking Storage

Solution 7: Reset Network Settings or All Settings

If Apple Music is not playing after the device is updated, and you cannot go through the problem so far, there may be mistakes in some settings, especially network settings since it requires stable network to play streaming music on Apple music. 

  • Go to Settings > General > Reset and try to Reset Network Settings first, after which you are required to enter Wi-Fi password to join the internet again.

  • If it doesn't work, tap Reset All Settings in the same interface. Now run Apple Music to see if it works fine.

Reset Network Settings

Solution 8: Fix iPhone/iPad/iPod Back to Normal Status

If Apple Music doesn't play songs after iOS 11 update, it is also useful to repair iOS system of your device back. FonePaw iOS System Recovery can give you a hand. It is adept at fixing your iOS device with system problems, like app errors, frozen system, black/white screen of death and more.  Unlike iTunes, it can restore your iPhone without data loss in a few steps. Here is the guide.

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STEP 1: Put Your iDevice in Recovery Mode. When iDevice is in recovery mode (restore mode), a restore or update will be forced on it. Then a program, named iBoot, scans and tests any error in the current iOS firmware. Thus the first step is to put your device into Recovery mode.

  • iPhone 6s and earlier models, iPad or iPod touch: Press and hold the Home and Power buttons;

  • iPhone 7/7Plus: Press and hold the Side and Volume Down buttons;

  • Phone X,8/ 8 Plus: Press and quickly release Volume Up button, and Volume Down button in turn. Then press and hold Side button.

When you see the Apple logo on the screen, don't release the button. Keep holding the buttons until the icon of iTunes is shown on the screen.

STEP 2: Join you device in PC via USB cable, and run FonePaw iOS System Recovery. Then you will be informed that your device is in abnormal status. Click Confirm to continue.

STEP 3: Details about your device and the iOS system will be listed on the new interface. Check if the information is correct. If yes, click Repair and just wait for your iPhone/iPad/iPod back to normal status.

Repair Complete


It is worth mentioning that the system of your device will be updated to the newest version. And to avoid any data loss, you should make a backup for your data before you put your device in Recovery mode. You can make a backup by iTunes, or use FonePaw iOS Data Backup & Restore. Get more information on How to Backup iPhone without iTunes.

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