How to Submit FonePaw iOS Transfer Log Files

By Emily Watson, Wednesday, Apr 22, 2015

Recently, when users were required to submit a log file to resolve their issues of FonePaw iOS Transfer, some of them did not know how to have it done. As a matter of fact, it is not difficult to submit log files to our technician. Here are the step-by-step directions.

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Part 1: Submit Log Files of FonePaw iOS Transfer (Windows)
Part 2: Submit Log Files of FonePaw iOS Transfer (Mac)

Part 1: Submit The Log Files of FonePaw iOS Transfer (Windows)

1. Run FonePaw iOS Transfer on PC. Then click the feedback button at the top-right corner, which will trigger the feedback window.

2. Now please enter the Email address and describe what happens to you in the "Content" area. Make sure that you tick "Attach the log file" and then click "Submit".

Run iOS Transfer and Submit the Log File

Part 2: Submit the Log Files of FonePaw iOS Transfer (Mac)

1. Launch FonePaw iOS Transfer (Mac). Then Click "Preferences".

Enter the Preferences of iOS Transfer (Mac)

2. Click "Generate" and then click "Open" to see if you've generated this log file successfully.

Generate the Log File on Mac

3. Click the feedback button on the top of window, then in the pop-up window, leave your Email address and add the log file. Click "Submit".

Submit the Log File to Us

Once you've submitted the log file, our technical team will start to tackle your problems. Please wait patiently for our reply. If you have other questions, you are free to contact us.

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